Jun 2009 – Jan 2013 · 3 yrs 7 mos

• Originally the sole Test Analyst, now leading a team of testers, working with the latest mobile technologies and web services. Tasked with defining and implementing the test processes for the company and its offshoots. Working with customers such as BBC, Orange, Samsung Visit Britain, MergerMarket, BT, SkyScanners, XFactor (Live Talk Back), AJ Bell, Carphone Warehouse, Aviva.

Jan 2006 – Mar 2007 · 1 yr 2 mos

• Contracted out from EMCC Software.
• Taken on to carry out Acceptance testing for Exchange ActiveSync (Push Mail Client) for three of their lead handsets.
• Selected by SE due to prior testing experience, including Blackberry and went to work on site at short notice.
• Identified areas to test the client using functional specifications, application requirements and use case documents.
• Learned to write documents to SE standard and approved by the test team in Manchester and Sweden.
• Worked with EMCC (Manchester), DataViz (USA) and HiQ (Stockholm) to carry out testing and problem solved issues encountered.
• Extended a number of times due to competence shown to work independently and as a team member in a new environment.
• Shared knowledge of the client with other members of the test team in the UK and Sweden to improve understanding.
• Invited to HiQ (Stockholm) to take part in a test day due to my testing experience.
• Worked with DataViz and SE to understand how new functionality would impact the product and testing, in order for the division of actions to verify the functionality and insure no regressions were introduced.
• Attended meetings with senior management and technical advisors to provide information about problems and devise actions for resolution.
• After testing EAS and passing instruction to another member of the SE Test team I was retained on site to help test new versions of the Blackberry client and to stay on as a secondary support role for EAS.
• Worked in a bigger team of 5 testers.
• Provided team guidance to provide detail of client and possible issues.
• Utilised test management tool, Mercury Quality Center, which I was able to implement immediately due to past experience of Mercury Test Director.
• Worked with other members of the SE test departments to improve knowledge of the in house test automation tool, UIQ Steam, to begin creating and executing automation test scripts for the BB client.

Nov 2005 – Mar 2009 · 3 yrs 4 mos

• Employed as the 3rd Test Analyst within the company being quickly promoted to Senior due to the attention to detail, diligent testing and ability to quickly adapt to working in new environments and technologies. Test lead on numerous in house R&D VoIP projects and deployed on long term projects on customer sites.
• Worked closely with a large team of developers, PM’s and consultants.
• Attended project kick-off meetings to explain the testing process and resources required.
• Reviewed Functional specifications, Requirement documents and User guides to insure test requirements were inline with other key business areas.
• Created tests by identifying test criteria from documentation (Requirements, Use case documents, Functional specifications, UI spec’s), working directly with the developers and past mobile testing experience.
• Created test reports to update key stake holders of system test cycle results.
• Managed a group of 5 testers with varying degrees of experience by assigning and reviewing their work and acting as first point of contact for all test related issues.
• Managed the Symbian signing process of the S60 client.
• Effectively managed test teams based in London and Poland.
• Defect manager for all R&DE based projects.
• Effectively managed my time across 5 different projects so that they came in on time and in budget.
• Attended telephone conferences with the customers to explain issues encountered and inform them of test progress.
• Introduced automation testing of the Provisioning server using open source test tools which helped to decrease the test cycle lengths and to keep the project within time scales and budget.

Sep 2003 – Nov 2005 · 2 yrs 2 mos

• My QA career began after successfully securing a University placement, as part of Multimedia Computing degree, at Lloyds TSB Telephony department where I began working on live projects from the outset. Following the placement, my contract was extended by a further 14 months, allowing me to see projects through to fruition.
• Working at Lloyds allowed me to develop my communication, analytical and self management skills through working with a diverse group of colleagues. Involved working within a wide variety of large scale projects from web based to in-house telephony banking systems which both sparked my enthusiasm for testing and has given me an excellent foundation in testing with many transferable skills.
• Role included:
• System Test Lead for numerous projects from beginning to end including planning and executing System test cycles, Regression testing and End to End testing of the third party applications.
• Unassisted liaison with third party suppliers to meet the clients needs.
• Led testers through the End-to-End testing of the third party web based system to meet the deadlines.
• Mercury Test director 7.6 was utilised to manage the design, execution and defect reporting for the projects.
• Created the necessary documentation (Test plans, test scripts, requirement matrixes etc) to the Capability Maturity Model (CMM) Level 3 standard which was being implemented across all Lloyds TSB IT projects.