David Hamill

UX Designer

Edinburgh, Scotland, United Kingdom17 yrs 6 mos experience

Highly Stable

Key Highlights

20+ years of UX research experience
Mentored UX professionals across various organizations
Led significant UX projects for top companies

Stackforce AI infers this person is a seasoned UX research consultant with extensive experience in B2C and B2B environments.

Contact

Skills

Core Skills

User ExperienceUx ResearchUsability

Other Skills

User ResearchMentoringUX ConsultingTrainingProject ManagementUser-Centered DesignCoachingExperimentationUsability TestingPersona DevelopmentUser Needs AnalysisWireframingHeuristic EvaluationUser EvaluationUser Interviews

About

UX research consultant with 20+ years of experience. I work in a flexible way with clients who need help of all sorts with UX research and evidence-based product decision making. I've worked with organisations of all sizes. Skyscanner, Trustpilot, Gartner, Standard Life, the BBC, and ITV, as well as many start-ups. If you've got a problem which involves UX/product research, then I can probably help in some way.

Experience

17 yrs 6 mos

Total Experience

3 yrs

Average Tenure

Current Experience

Upux

Independent UX consultant

Jan 2019 – Present · 7 yrs 4 mos · Scotland and Remote

I use lean but practical techniques to help businesses take critical product and design decisions with greater confidence. I help businesses to understand the needs, behaviour and motivation of their users and customers.
I mentor and advise UX Researchers, Heads of UX, Product Managers and Heads of Product on all matters relating to user experience.
I fill the gaps in my clients' knowledge and experience of UX in any way I can, to help them provide better experiences to their users.

User ResearchMentoringUX ConsultingUser ExperienceUX Research

Skyscanner

2 roles

UX Research Manager

Jul 2017 – Mar 2019 · 1 yr 8 mos

Designed and deliver UX research projects
UX research representative to the wider design leadership team
Trained and managed UX researcher from entry level up to senior
Trained designers and product managers in UX research techniques
Set up training courses to establish minimum standards in the team
Assessed and negotiated with software vendors
Advised designers on the usability of their work-in-progress

UX ResearchTrainingProject ManagementUser Experience

Senior User Researcher

Jul 2013 – Jul 2017 · 4 yrs

Introduced user centred design practices to the company
Scaled UX research in product teams (over 250 research sessions/year)
Coached Product Designers and Product Managers in UX practices
Pioneered experimentation (A/B testing) in the organisation
Uncovered insights which led to pivots
Trained and mentored UX researchers from scratch
Uncovered hypotheses which led to 25% uplift (relative) in conversion
Had a great time working with amazing people

User-Centered DesignCoachingExperimentationUser ExperienceUX Research

(self employed)

Freelance UX Specialist

Oct 2008 – Jul 2013 · 4 yrs 9 mos

I carried out user research for my clients in the form of generative user interviews, usability testing, card-sorting, tree-testing, persona development and expert UX reviews. My clients included Covestor, The Share Centre, Schuh and most notably Skyscanner who I eventually joined as a full-time employee.
I also carried out research projects for a handful of UX agencies as a 'safe pair of hands' for their own clients.

User ResearchUsability TestingPersona DevelopmentUser ExperienceUX Research

The usability lab

Usability Consultant

Oct 2008 – Apr 2009 · 6 mos

User vision

Usability Consultant

Mar 2007 – Oct 2008 · 1 yr 7 mos

Managed and carried out usability projects for User Vision's clients. Including, BBC iPlayer Version 2, Kwik-Fit Insurance Services, The Royal Navy, The Royal Marines, TD Waterhouse, Scottish Enterprise, Scottish Widows, National Australia Group, Glasses Direct, Maximuscle and more.
Project work included usability testing, paper prototyping, card sorting, categorisation testing, user needs analysis and expert usability reviews.

Usability TestingUser Needs AnalysisUser ExperienceUsability

The royal bank of scotland group

Intranet Consultant

Sep 2003 – Mar 2007 · 3 yrs 6 mos

I provided our team's focus on usability.
This included providing wireframes for developers, heuristic evaluation, card sorting and facilitating user-evaluation sessions.
I also did a good deal of web publishing myself with strong HTML, CSS and Photoshop skills.

WireframingHeuristic EvaluationUser EvaluationUser ExperienceUsability