Jul 2024 – Jan 2026 · 1 yr 6 mos

• Partnered with multiple levels of leadership and business partner leadership with focus on driving moderation success for graphic content, ensuring a safe platform for users and creators.
• ➢ Engaged in collaborative efforts with XFN taskforce and operational leaders with focus on performance improvement, noticeably bolstering moderator accuracy and efficiency on a global scale.
• ➢ Designed, developed and facilitated 20+ interactive training programs ensuring essential knowledge and training remain accessible and relevant to current and new team members, increasing business metrics by 30%.
• ➢ Fostered strong partnerships with vendor leadership, driving improvements in business metrics across 10 vendor sites.
• ➢ Delivered $60k+ in total cost savings by redesigning a regional training rollout, cutting 80+ learning hours across 6 vendor sites.

Aug 2023 – Jul 2024 · 11 mos

• Designed, developed and facilitated 150+ interactive training programs, educating internal and external teams on advertiser partnership success and maintaining a safe platform for all.
• ➢ Awarded “Outstanding Individual Contributor” in Q3 2023, for pioneering the “Business Training Data Dashboard” focused on quantifying training programs success.
• ➢ Demonstrated proficient utilization of Learning Management Systems such as Absorb, creating 70+ learning plans, exams and Learning Satisfaction surveys on a global scale.
• ➢ Developed 5+ training programs on a weekly basis to internal and external sites, increasing team metrics and improving performance of low performers.
• ➢ Named Subject Matter Expert Trainer in high volume/high impact product, providing interactive training to internal and external teams involving highly sensitive material.

Jun 2021 – Aug 2023 · 2 yrs 2 mos

• Managed performance of 20+ moderation analysts, increasing moderation efficiency and business metrics by average of 15%.
• ➢ Recipient of the 2022 “Best Internal Tool Design Award” for contributions to proposed redesign of the Policy Center catalog, enhancing efficiency and optimization of ad policy categorization.
• ➢ Conceptualized and developed “Vendor Operations Hub”, a central repository housing 100+ pertinent documentation for 3 vendor sites, increasing productivity by 50%
• ➢ Bolstered and maintained highly successful partnerships with Vendors across 10 sites in 3 countries.

Aug 2018 – Jun 2021 · 2 yrs 10 mos

• Provided leadership support by overseeing quality control procedures for a human-moderated app and developer core-based workflows of over 25+ analysts for a major social media platform.
• ➢ Identified workflow inefficiencies and proposed viable solutions to improve quality procedures, improving leadership and analyst efficiency by 15%.
• ➢ Conducted 10 personalized coaching sessions for 25+ analysts on a weekly basis with a focus on improving individual business metrics and increasing comprehension of intricate subject matters.

Mar 2018 – Aug 2018 · 5 mos

• Evaluated 150+ pieces of sensitive, graphic, and harmful content daily on a social media platform to ensure safety for users and creators
• ➢ Cross trained in 10 core workflows, generating high individual accuracy and maintaining platform security.
• ➢ Promoted to Subject Matter Expert in August 2018, after 5 months in role, to collaborate in a high-level social media project in Austin, Texas.