Jan 2023 – Dec 2025 · 2 yrs 11 mos

May 2020 – Jan 2023 · 2 yrs 8 mos

• Syncsort rebranded as Precisely in 2020. Supports Greg Van den Heuvel (EVP/GM - EngageOne) and Chris Hall (SVP - EngageOne)

Dec 2020 – Jan 2021 · 1 mo · Colorado, United States

• ROLES + RESPONSIBILITIES:
• Member of an #1 Amazon Bestseller launch team.
• Worked closely with the launch team, where my responsibility was to use social media effectively communicate the message of the book across various platforms.
• Consistently hit launch team deadlines.
• Crafted unique feedback for the book and shared it across social media channels.
• Used the power behind social media and word-of-mouth marketing to spread the book’s message to untapped audiences.
• Read advanced material before publication day and crafted a thoughtful review.
• ATTRIBUTES:
• Enjoys working closely with others.
• Team-oriented personality.
• Dedicated team-member
• Self-starter who embraces teamwork

Dec 2019 – Dec 2025 · 6 yrs

• Acquired Pitney Bowes Software

Sep 2017 – Dec 2019 · 2 yrs 3 mos · Boulder, CO

• Build. Deploy. Bridge. Grow.
• Supports the Vice Presidents of Product Management of the Customer Engagement Solutions & Location Intelligence divisions of Pitney Bowes with a focus on supporting them as well as the dedicated product managers and working closely with a diverse and innovative team.
• You will be responsible for:
• Supporting the Vice Presidents of Product Management by managing an extremely active calendar and travel schedule
• Managing the teams expenses
• Creating, tracking, and insuring payment of Product Management’s Purchase Orders
• Plans, coordinates and ensures the schedule of the V.P., Director and Product Managers is followed and respected. Provides “gatekeeper” and “gateway” role, creating win-win situations for direct access to the V.P., Directors and Product Manager’s time.
• Perform duties of a highly confidential nature.
• Provides a bridge for smooth communication between the V.P’s line of business and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff
• Works closely and effectively with the Product Managers to keep them well informed of upcoming commitments and responsibilities, following up appropriately
• Maintain program operations tracking, including travel schedules, organizational charts, interviews, distribution lists, travel documentation, and other administrative tasks, as required.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Plan and coordinate bi-monthly and quarterly synchronization meetings insuring location, project overview briefs, including all handouts, read-aheads, and audio-visual support, are booked, completed and executed smoothly

Jan 2015 – Sep 2017 · 2 yrs 8 mos · Brighton, CO

Mar 2013 – Sep 2017 · 4 yrs 6 mos · Brighton, CO

• Provided highly complex case processing and coordination of judicial activities and worked closely with presiding Magistrate utilizing in-depth knowledge of Colorado Revised Statutes as well as 17th Judicial District policies and procedures
• Prepared, maintained and compiled information and accompanying documents for caseload of 3,800+ cases on the Division R Criminal Docket
• Managed docket and gathered/organized information to assist in case processing using in-house systems and databases to give Judicial Officers most up-to-date information relative to docket and division
• Maintained effective working relationships with parties before the Court while upholding confidentiality and efficiency in correspondence as sole point of contact for a diverse range of individuals including defense attorneys, prosecution, victims/witnesses, law enforcement agencies, pro-se parties, Judicial Officers and Court staff
• Preserved electronic Court files using security protocols to protect sensitive information and maintain Court records including typing concise and accurate minutes from each Court appearance
• Prepared, edited and issued Orders for Judge related to Motions, Petitions and letters filed with the Court while complying with deadlines

Sep 2012 – Feb 2013 · 5 mos · Frederick, CO

• Answered customers’ questions about products, availability and product uses while emphasizing features and technical knowledge of our product
• Moved quickly between multiple screens and programs during calls and move quickly to the next caller
• Exercised superior professional judgment to do what is right for the company and customer at all times
• Responded to hundreds of email inquiries each day and closed internet sales
• Created and implemented a Customer Service training manual which was disbursed and used office wide

Nov 2007 – Dec 2008 · 1 yr 1 mo · Broomfield, CO

• eMedia Project Coordinator:
• Designed monthly digital-edition notifications for twelve publications using Adobe Dreamweaver
• Worked directly with a digital publishing service to launch electronic versions of the publications
• Filed and maintained archive notifications after they were sent to 200,000+ subscribers
• Consistent deadline completion for multiple projects
• Customer Service Coordinator:
• Contacted customers/subscribers to re-subscribe
• Maintained customer files electronically
• Averaged 600 incoming and outgoing calls per week
• Initiated customer transactions and prepared subscriptions
• Trained new employees on procedures and requirements of position
• Created and kept up-to-date a procedure manual for each publication for all in customer service to use
• Met BPA standards for audit and quality assurance