Akanksha Garg

Operations Associate

Gurugram, Haryana, India19 yrs 2 mos experience

Highly Stable

Key Highlights

Nearly 13 years in Operations Management.
Expertise in customer satisfaction and retention.
Proven track record in building high-performing teams.

Stackforce AI infers this person is a Telecommunications Operations Manager with a strong focus on customer satisfaction and team leadership.

Contact

Skills

Core Skills

Leadership ManagementBusiness Support ManagmentCustomer Service & RetentionOperations ManagementCustomer Satisfaction

Other Skills

CommunicationTeamworkAccount ManagementSales ManagementSales OperationsCustomer ExperienceTelecommunicationsCustomer RetentionRetailTeam ManagementSalesDirect SalesRetail SalesCustomer ServiceCreative Problem Solving

About

• Result-driven professional with an experience of nearly 13 years in Operations Management and Customer Service & Retention • Played a key role through standout performance in the allotment of the Flagship Store of Aircel • Launched roll-out contests and drove healthy competition for improved performance in customer satisfaction, prepaid & postpaid sales and professional grooming & presentation • Expertise in steering the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level • Experience of driving several operations including KPIs, SLA Management (Service Level Agreement), Volumes Management, Team Utilization, CSAT (Customer Satisfaction), Resolve and Closure Rate and RCAs (Root Cause Analysis) • Gained exposure in client servicing, process operations and experience of implementing procedures & service standards for business excellence • Consistent top performer with skills in building high performing teams that excel in delivering business value with high morale & low attrition • An effective communicator & team leader with strong analytical, problem-solving & organizational capabilities; possess a flexible & detail-oriented attitude • Complete customer life cycle management of corporate accounts on telecom products like Mobile, FL , DS • Strong Networking and cross functions skills

Experience

19 yrs 2 mos

Total Experience

5 yrs 8 mos

Average Tenure

2 yrs 3 mos

Current Experience

Hilti india

Business Support Lead

Jan 2024 – Present · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

Leadership Managementbusiness support managment

Airtel

2 roles

Strategic and Government Account Manager

May 2018 – Mar 2024 · 5 yrs 10 mos

Result-driven professional with an experience of nearly 13 years in Operations Management and Customer Service & Retention
Played a key role through standout performance in the allotment of the Flagship Store of Aircel
Launched roll-out contests and drove healthy competition for improved performance in customer satisfaction, prepaid & postpaid sales and professional grooming & presentation
Expertise in steering the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level
Experience of driving several operations including KPIs, SLA Management (Service Level Agreement), Volumes Management, Team Utilization, CSAT (Customer Satisfaction), Resolve and Closure Rate and RCAs (Root Cause Analysis)
Gained exposure in client servicing, process operations and experience of implementing procedures & service standards for business excellence
Consistent top performer with skills in building high performing teams that excel in delivering business value with high morale & low attrition
An effective communicator & team leader with strong analytical, problem-solving & organizational capabilities; possess a flexible & detail-oriented attitude
Complete customer life cycle management of corporate accounts on telecom products like Mobile, FL , DS
Strong Networking and cross functions skills