Nov 2021 – Mar 2026 · 4 yrs 4 mos · Bengaluru

• Tech & People

Aug 2021 – Oct 2021 · 2 mos · Bengaluru, Karnataka, India

Jul 2013 – Aug 2021 · 8 yrs 1 mo · Bengaluru, Karnataka, India

• 1. Built Customer Support Tech for Flipkart from Zero like IVR, Voice Telephony, Callback, Email, Agent facing systems and Self serve touchpoints for Customers at the scale of millions of orders per day.
• 2. Enabled Flipkart in growing Ads revenue and doing Merchandising and Marketing through Big Data applications like Audience Targeting, Recommendation, Slice N Dice, ML pipelines, Billing, etc. Built a big data platform for customer visits with billions of events every day to be processed and stored. Built and grew a team of 30+ strong engineers and dev-ops.
• 3. Put the foundation of Flipkart Wholesale Marketplace. Created a stellar team to give an initial boost and led the group to come up with Pricing Engine, Accounting, and Seller systems.
• Over the years, worked in multiple domains and technologies in Flipkart. Created a culture of learning, customer obsession, and impact, and grew groups from Zero to One. And brought an exponential impact over the last 8 years. My expertise and experience have been in Distributed systems, Open Source Technologies, Big Data, and Scaling systems for millions of users.

Jul 2012 – Jun 2013 · 11 mos · Bengaluru, Karnataka, India

Jul 2007 – Jul 2012 · 5 yrs · Bengaluru, Karnataka, India