Sheila A. Gonzalez — Product Manager

🚀 Salesforce Industries Developer | EPC/CPQ, Order Management & OmniStudio | 3x Certified I’m a Salesforce Industries Developer with 3+ years of experience in large-scale telecom implementations, specializing in EPC (Enterprise Product Catalog), CPQ, Order Management, and OmniStudio. I design and maintain complex catalogs using tools provided by industries such as Product Designer, Pricing Designer, Expression Sets & Lookup Tables. I configure orchestration flows with Orchestration Plans, Scenarios, Dependencies, and Orchestration Items. I’ve also built contract documents and call scripts using Vlocity Document Templates. On the UI and automation side, I build scalable OmniScripts with ETL logic (Extract, Transform, Load) using DataRaptors, Integration Procedures & custom step flows. I actively support cross-team troubleshooting and act as a go-to resource in my current role, taking on responsibilities aligned with a Tech Lead position. I’m passionate about mastering the Salesforce Industries platform end-to-end and currently exploring Communications Cloud and OmniStudio to take the next step in my professional journey. ____________________________________________________________________________________ 🎯 3x Salesforce Certified: Associate | AI Associate | Industries CPQ Developer 📚 In progress: OmniStudio Developer | Communications Cloud Accreditation | AI Specialist 📬 Let’s connect: sheilazura0@gmail.com

Stackforce AI infers this person is a Salesforce Industries Developer with a focus on telecommunications solutions.

Location: Mendoza, Argentina

Experience: 2 yrs 8 mos

Skills

Salesforce Industries
Order Management
Omnistudio
Salesforce Cpq

Career Highlights

3x Salesforce Certified with diverse expertise
Proven track record in telecom implementations
Strong collaboration and communication skills

Work Experience

Globant

GTD(Chile) - SFI EPC/CPQ & Order Management Developer (1 yr 10 mos)

FirstChair Services

Intership - Salesforce Developer (3 mos)

Nespon Solutions

SKY - Salesforce CPQ/EPC & Order Managment Developer (8 mos)

LabsXD

TOTAL PLAY/MVNO/IZZI/SKY(Mexico) - Salesforce CPQ|EPC Industries Developer (10 mos)

Intership (4 mos)

CumbreSoft

Internship – Automated Development Area - Open Sayges Developer (4 mos)

Zerpens

Diseñadora de páginas web (6 mos)

Education

Salesforce Administraror & Developer at Trailhead by Salesforce

PROGRAMACION FULL-STACK at Egg educacion

Tecnicatura Superior en Programación at Universidad Tecnológica Nacional

Programacion Full Stack at NUCBA

Sheila A. Gonzalez

Product Manager

Mendoza, Argentina2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

3x Salesforce Certified with diverse expertise
Proven track record in telecom implementations
Strong collaboration and communication skills

Stackforce AI infers this person is a Salesforce Industries Developer with a focus on telecommunications solutions.

Contact

Skills

Core Skills

Salesforce IndustriesOrder ManagementOmnistudioSalesforce Cpq

Other Skills

EPCCPQProduct DesignerPricing DesignerExpression SetsLookup TablesOrchestration PlansIntegration ProceduresDataRaptorsVlocity Document TemplatesSalesforce AdministrationSales CloudProcess AutomationRevenue CloudVlocity Product Console

About

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 10 mos

Current Experience

Globant

GTD(Chile) - SFI EPC/CPQ & Order Management Developer

Jul 2024 – Present · 1 yr 10 mos · Argentina · Remote

Summary:
Currently working as a Salesforce Industries Developer with senior-level responsibilities across EPC, Order Management, and OmniStudio for GTD, a Chilean telecommunications company providing internet, voice, and data connectivity services for residential and business customers. I contribute to the full lifecycle of solution design and development and act as a trusted technical point of contact within the squad. Known for proactively resolving issues, supporting teammates, and fostering strong collaboration with the lead team.
Key Responsibilities & Achievements:
Designed and configured a variety of commercial offers — including Internet, TV, Mobile, Fixed Line, and Standalone — along with pricing logic, using Salesforce Industries tools such as Product Designer, Pricing Designer, Lookup Tables, and Expression Sets.
Led the design and evolution of complex catalog structures using Product Specifications, ensuring consistency and flexibility for future scalability.
Built and optimized Technical Atributtes, Product Class, CFS, Orchestration Plans, Scenarios, Items and Dependencies across multiple fulfillment journeys in Order Management.
Developed integrations to external APIs using Callout Orchestration Items and Integration Procedures.
Created OmniScripts with dynamic flows, conditional logic, and transformation steps using DataMapper for Extract–Transform–Load processes.
Generated customer-facing contracts and internal agent scripts using Vlocity Document Templates.
Participated in deployments of EPC and OM components using Salesforce CLI, Vlocity Build Tool and IDX Workbench.
Maintained direct communication with the client and led live demos to demonstrate how their business requirements were implemented in Salesforce, giving stakeholders a clear view of how the solution would function in the platform.
Fostered strong communication channels across teams and contributed to improving best practices and documentation.

EPCCPQOrder ManagementOmniStudioSalesforce IndustriesProduct Designer+7

Firstchair services

Intership - Salesforce Developer

Mar 2024 – Jun 2024 · 3 mos · Buenos Aires Province, Argentina · Remote

Salesforce Training Program
Salesforce Administration
Sales Cloud
Process Automation (flows, validation rules, Apex)
Salesforce CPQ Core
Configure Salesforce CPQ based on gathered requirements to automate the generation of accurate quotes and proposals. This includes setting up product bundles, pricing rules, discount schedules, and product configurations within Salesforce CPQ.
Revenue Cloud
Revenue lifecycle management
Deployments with JetStream and change sets
QA testing for Salesforce

Salesforce AdministrationSales CloudProcess AutomationSalesforce CPQRevenue Cloud

Nespon solutions

SKY - Salesforce CPQ/EPC & Order Managment Developer

Jul 2023 – Mar 2024 · 8 mos · Remote

Summary:
Continued supporting the SKY telecommunications project (Mexico), contributing through its Go-Live phase and post-deployment stabilization. Assumed expanded responsibilities across end-to-end catalog configuration and maintenance, while progressively incorporating development tasks related to Salesforce Industries Order Management.
Key Responsibilities & Achievements:
Designed and configured commercial offers, product bundles, discounts, and promotions using Vlocity Product Console.
Built and maintained Order Management flows including Orchestration Plans, Scenarios, Items, and Dependencies, addressing complex requirements through custom Apex Classes.
Participated in end-to-end deployments of Salesforce Industries components—including EPC and Order Management (OM) DataPacks—across multiple environments using Salesforce CLI and Vlocity Build Tool, optimizing release pipelines and minimizing risk.
Utilized GitHub for version control and collaborated in Agile workflows using Jira, ensuring alignment with sprint goals and timelines.
Built effective communication channels with various departments, ensuring a comprehensive understanding of business requirements and promoting collaboration.
Provided one-on-one mentoring and peer support to promote best practices in Salesforce Industries CPQ and scalable catalog design.

Vlocity Product ConsoleSalesforce CLIVlocity Build ToolApex ClassesGitHubJira+1

Labsxd

2 roles

TOTAL PLAY/MVNO/IZZI/SKY(Mexico) - Salesforce CPQ|EPC Industries Developer

Jul 2022 – May 2023 · 10 mos

Summary:
This was my first hands-on experience with Salesforce Industries (Vlocity). I worked on a telecommunications project for SKY, a major TV and internet provider in Mexico, contributing to the configuration of the Enterprise Product Catalog (EPC) and supporting the end-to-end CPQ setup. I contributed to the design and implementation of pricing logic, including discount and promotional offers, based on specific business requirements using Salesforce Industries tools.
Key Responsibilities & Achievements:
Configured commercial offers and pricing using Vlocity Product Console and Attribute-Based Pricing (ABP).
Created and maintained Picklist, Attributes, Object Types, Simple Products and Bundles.
Configured Vlocity Rules (Entity Filters, Product Relationships), Context Rules, and Rule Sets to support dynamic catalog behavior.
Built custom Apex classes to extend the logic and evaluation criteria of advanced Context Rules in Salesforce Industries.
Participated in end-to-end deployments of catalog components (DataPacks) across multiple environments using Salesforce CLI and the Vlocity Build Tool, ensuring consistency, version control, and rollback readiness. Supported data migration and synchronization of Industries-specific metadata and CPQ objects.
Collaborated in an Agile delivery framework using Jira, managing version control and code reviews through Git and Bitbucket.
Contributed to internal documentation, participated in knowledge-sharing sessions, and supported QA/debug efforts across catalog configurations.

Vlocity Product ConsoleSalesforce CLIVlocity Build ToolApex ClassesGitJira+1

Intership

Feb 2022 – Jun 2022 · 4 mos

Participated in an intensive Salesforce Bootcamp focused on Salesforce Core and multi-cloud fundamentals.
Gained hands-on experience with key concepts like object relationships, automation tools, and the full Lead-to-Cash process (Lead, Opportunity, Quote, Order, Asset).
Explored several Salesforce Clouds including Sales Cloud, Service Cloud, and an introduction to CPQ and Experience Cloud.
Built a functional Pokédex app using custom objects, Apex logic, and Lightning Web Components (LWC), applying both development and admin principles.
Practiced version control with Git and collaborated in a simulated Agile team environment.

Cumbresoft

Internship – Automated Development Area - Open Sayges Developer

Nov 2021 – Mar 2022 · 4 mos · Provincia de Mendoza, Argentina

Participated in the development of web applications using Java and ZK Framework.
Built and maintained business process workflows with BonitaSoft BPM.
Created and customized reports using JasperSoft Studio.
Wrote and optimized SQL queries for MySQL databases.
Used GitHub for version control and Jira for task and project management.
Collaborated with cross-functional teams to deliver efficient and reliable solutions.

JavaZK FrameworkBonitaSoft BPMSQLGitHubJira