Feb 2026 – Present · 2 mos

Feb 2025 – May 2025 · 3 mos · Portland, Oregon Metropolitan Area · On-site

• ​Contacted 50+ customers per day via phone, email, and mail to collect overdue payments.
• Provided excellent customer service to customers who had questions about their bills.
• Processed credit payments via Versapay for customer bills.

Apr 2023 – Dec 2024 · 1 yr 8 mos · Portland, Oregon Metropolitan Area

• Processed 600+ invoices, orders, and payments per month in Sage 300 with strong attention to detail and accuracy.
• Created and billed daily invoices for shipped parts.
• ​Confirmed pricing on new orders for accuracy, coordinating discrepancies with the sales manager.
• ​Entered new orders into Sage 300 order entry module and prepared paperwork for production.
• ​Issued invoices to customers via scanning and emailing.
• Deposited checks into the bank using a desktop Panini check scanner
• Credited invoices with checks and ACH deposits received.
• ​Ran day-end bank reconciliation to aging reports after running day-end.
• Maintained an orderly accounting filing system for invoices, packing slips, and paid bills.
• Provided clerical and administrative support to management as requested, filling in for absences in a
• variety of areas.

Jun 2022 – Feb 2023 · 8 mos · Portland, Oregon, United States · On-site

• Conducted a moderated test in a lab setting
• Guided participants through data collection requirements
• Performed concise observation and documentation of face tracking and eye tracking participants
• Observed participants as they made eye and face movements to gather quantitative data
• Completed troubleshooting for technical issues during collection

Apr 2022 – Jun 2022 · 2 mos · Remote

• Collecting the following information for all school districts in the state of Wisconsin:
• name of district
• size of student population
• size of special education student population
• director of teaching and learning or pupil services or special education contact information (phone, email, name)

Feb 2022 – Sep 2022 · 7 mos · Remote

• Tested and reviewed the website renovations for grammatical and technology errors, cadence, and identity-first language
• Reported errors in Google Docs through giving instruction, providing urls and showing the problems via screenshots
• Wrote and edited a story for their monthly newsletter

Aug 2019 – Sep 2022 · 3 yrs 1 mo · Remote

• Research, write, and edit information about candidates for the 2020 and 2022 progressive voter’s guides
• Completed research and contributed to a mind map about candidates for a social media mini video series on the 2020 District Attorney election
• Transcribed interview materials for the short documentary “Who Do You Protect?”
• Canvassed and completed phone calls to voters for the 2020 primary election
• Attended meetings, study groups and events in support of the team; communicated with the team via Slack and Zoom

Aug 2019 – Aug 2020 · 1 yr · Los Angeles, California, United States

• Managed data collection of coaches to ensure they collect timely and accurate participant rosters and demographics, PACER physical fitness test results and social, emotional and behavioral skills surveys for several hundred youth participants
• Ensured coaches met stated deadlines for submitting required data to measure the effectiveness of their youth programs through effective communication including email, texts and on-site visits
• Created an electronic version of surveys in Google Forms to increase responses during COVID-19
• Entered and coded paper survey responses in Microsoft Excel for supervisor’s review and analysis
• Transcribed training materials from expiring software into written form to prepare for new software

Aug 2018 – Aug 2019 · 1 yr · Bend, Oregon, United States

• Collected and recorded 100+ resilience survey responses across Central Oregon school districts
• Streamlined data entry by converting paper surveys to Google Forms in collaboration with Better Together Education Service District
• Collaborated with Oregon State University to research and record foster care resources into a searchable database
• Launched an Instagram account, to generate and curate digital media content to drive engagement using Canva
• Updated and maintained company website by adding community partners and relevant content

Jul 2017 – Jul 2018 · 1 yr · Bend, Oregon, United States

• Started a mentor program for LGBTQ+ youth to work with affirming adults to serve as supportive and positive influences
• Recruited LGBTQ+ youth and mentors representing the program at community events and schools
• Planned, coordinated and supervised two LGBTQ+ match events with Out Central Oregon to include a movie night and a dance
• Entered all application information and completed background checks

Jan 2017 – May 2017 · 4 mos · DeKalb, Illinois, United States

• Researched and evaluated federal, state and local policies for inclusivity best practices
• Recommended policy changes to promote inclusivity for the Campus Recreation Center to include updated print and visual media to exhibit cross-cultural diversity at the Center

Aug 2015 – May 2017 · 1 yr 9 mos · DeKalb, Illinois, United States

• Searched for professor mentors to partner with for each project
• Selected topics and developed hypotheses to research
• Designed data collection methods and materials to include hard copy and digital surveys
• Distributed and collected surveys in person and online
• Coded and entered data into Excel and other programs
• Analyzed data to determine if the results statistically supported the hypotheses
• Attribution of research papers in scholarly journal format to include abstract introductions, summary of past research methods, data collection, results, discussion, references and charts.
• Presented both projects at Research and Artistry Days on campus

Sep 2016 – Apr 2017 · 7 mos · De Kalb, Illinois, United States

• Proposed ideas for news stories and performed background research
• Recruited students, faculty and community members for interviews
• Wrote, proofread and edited news stories in content management systems for publication