Mary Noor

CEO

United States23 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led Phoenix market to operational excellence.
Expert in customer relationship management.
Recipient of multiple awards for team performance.

Stackforce AI infers this person is a seasoned leader in the Banking industry with a focus on operational excellence and team development.

Contact

Skills

Core Skills

LeadershipProject ManagementStrategic PlanningSales ManagementTeam LeadershipCustomer Service

Other Skills

Cross-functional Team LeadershipOperational Risk ManagementData AnalysisPublic RelationsMarketingManagementNew Business DevelopmentAnalytical SkillsCoaching StaffEvent PlanningProgram ManagementSalesCoachingCRMMortgage Lending

About

At Bank of America, leadership has been my cornerstone, steering our Phoenix market to new heights with innovative strategies and a keen analytical approach. My role involves managing complex projects and cultivating relationships, ensuring operational excellence and business growth. Our team's dedication to developing associate proficiency has been instrumental in fostering a culture of continuous improvement and career advancement. My expertise in customer relationship management and new business development, honed over several years at a leading financial institution, enables me to deliver solutions that address the most challenging situations. By implementing process improvements and nurturing a skilled staff, we've achieved significant strides in efficiency and service quality. This focus on excellence and collaborative problem-solving reflects my enduring commitment to both client satisfaction and team empowerment.

Experience

23 yrs 5 mos

Total Experience

4 yrs 2 mos

Average Tenure

15 yrs 3 mos

Current Experience

Bank of america

7 roles

Senior Vice President, Market Executive - Phoenix

Feb 2025 – Present · 1 yr 3 mos

Cross-functional Team LeadershipOperational Risk ManagementData AnalysisStrategic PlanningPublic RelationsMarketing+17

Senior Vice President, Ventura/Santa Barbara Market Executive

Aug 2022 – Mar 2025 · 2 yrs 7 mos

Strategic Planning

Senior Vice President, Indianapolis Market Executive

Promoted

Apr 2021 – Nov 2022 · 1 yr 7 mos

Strategic Planning

Vice President, Community Relations Manager

Jul 2017 – Apr 2021 · 3 yrs 9 mos

Regional Council Member

Promoted

Jan 2016 – Jan 2018 · 2 yrs

Assistant Vice President, Financial Center Manager

Promoted

May 2013 – Jul 2017 · 4 yrs 2 mos

Review existing operational processes and implement effective action plans for area of opportunity.
Transform underperforming Financial Centers in sales, operations and service to be top in the market.
Determine associates skill gap and develop efficient performance plan to build skill set.
Manage challenging client situations and provide resolutions to ensure a better client centric experience.
Asses client needs to better understand how to make their financial lives better with every connection.
Market Lead to 30+ Financial Center Managers
Support Regional Management, Market Sales Managers and Operation Market Managers in implementation of new strategies and processes.
Recipient of 2013, 2014, and 2015 Delivering One Team Award for demonstrating company’s strategy for making expertise accessible to our clients.

Sales ManagementCross-functional Team LeadershipOperational Risk ManagementCoaching StaffTeam Leadership

Banking Center Operations Manager

Jan 2011 – Apr 2013 · 2 yrs 3 mos

Primary areas of responsibility: Audit and compliance, sales and service, customer relations, and operations.
Analyze reports to ensure accurate data of daily/monthly/quarterly sales and service.
Coach associates based on data analysis of monthly behaviors, sales techniques and service expectations.
Ensure audit/compliance procedures of branch are followed and met.
Manage all client escalations and provide clients with excellent customer service.
Asses client needs to ensure we make their financial lives better.
Establish, retain and deepen relationships with customers and potential customers.

Customer ServiceSalesOperational Risk ManagementData AnalysisSales Management

Itt technical institute

Adjunct Professor

May 2009 – Dec 2010 · 1 yr 7 mos

Instructed a variety of college courses including: Upper Division Marketing, Computer Business applications and General Education
Portfolio Development for graduating seniors
Microsoft Office – Word, Excel, and PowerPoint.

Key functional assessments

Marketing Consultant

Mar 2009 – Dec 2009 · 9 mos · Carlsbad, CA

Strategic Consulting, including strategic business plan, sales strategy development & brand recognition.
Generate national sales leads through new business development.
Recommend appropriate data base software program for business needs.
Coordinate tradeshow appearances to strategically generate new clients.
Redesign current newsletter to maximize client interaction.

University of st. augustine

Enrollment Services Supervisor

Sep 2007 – Jun 2010 · 2 yrs 9 mos

Primary areas of responsibility: Project Management, Admissions, Student Services, Marketing, Recruitment.
Research and analyzed current market to develop and execute student recruitment.
Public relations and community outreach
Events management
Managed and developed plans for move to the newly constructed satellite campus.
Project Management for new roll out of University programs.
Developed and implemented San Diego campus student web portal.
Establish strategic plans for future growth of all programs.
Lead new distant learning Program in San Diego.

Accredited home lenders

Sr. Marketing Specialist

Sep 2005 – Aug 2007 · 1 yr 11 mos

Primary areas of responsibility: Manage complex projects and budgets, online financial store, researching and analyzing new product releases.
Initiated, designed and implemented new Project Management system.
Managed complex projects both individually and team based.
Evaluated and developed project budgets and schedules to meet turnaround requirements.
Led design, development and implementation of several new product roll-out initiatives.
Led research and analyzing of new market/product outcomes.
Developed new international online product store and restructured national online product store.
Developed budget and analyzed financial data for national tradeshow events for all 50 states.

Chase manhattan corporation

Corporate Business Analyst

Jan 2001 – Jan 2004 · 3 yrs · San Diego County, California, United States

Primary areas of responsibility: development of new business initiatives, communications, Diversity Council
Development of new business initiatives
Produced financial reporting, analysis and presentations to federal government rating agencies
Designed and implemented corporate web portal
Communications liaison with rating agencies