Oct 2020 – Dec 2025 · 5 yrs 2 mos · India

• UX Program Leader: Spearhead the i3PM UX program, embedding UX compliance into IT project lifecycles to ensure consistency and scalability across portfolios.
• Cross-Functional Collaboration: Partner with Product Owners, Architects, and delivery teams to define UX goals, prioritize work, and align with business strategy and timelines.
• Design Thinking Facilitator: Certified facilitator who co-led strategic workshops like the 2021 Strategy Planning and 2024 Global Architects sessions to solve complex problems through structured ideation and impact analysis.
• Strategic Stakeholder Engagement: Navigate ambiguity confidently; engage early with stakeholders to explore ideas, validate user needs, and shape scalable, user-centered solutions.
• End-to-End UX Execution: Translate business requirements into intuitive user flows, wireframes, mockups, and prototypes—aligned with brand and service design standards.
• Team & Culture Champion: Foster a collaborative, inclusive design culture; manage vendor onboarding and daily execution to drive high-quality outcomes.
• Governance & Best Practices: Contributed to a UX checklist now mandatory in IT project processes, reinforcing a consistent, user-focused approach across the organization.
• Project & Resource Management: Balance timelines, budgets, and capacity to support successful product delivery while proactively identifying and mitigating risks.
• Design-Driven Business Value: Passionate about using UX as a strategic lever—bringing clarity, structure, and empathy to every phase of product development.

Apr 2012 – Aug 2020 · 8 yrs 4 mos · Noida, Uttar Pradesh, India

• Making sure of quality, efficiency, and collaboration in the delivery of UX, UI, brand expression and visual design across multiple technology platforms, products, services and channels that OnSumaye delivers.
• Collaborating with the stakeholder’s, understanding business goals, empathizing user needs, ideate and design.
• Plan and Execute User Experience Design (UXD) projects from requirements elicitation to handover.
• Work closely with client stakeholders, business analyst, content strategists to define the
• user experience strategy and user interface design for the project.
• Conduct Usability Audit (Heuristic Evaluations/Expert Review) on existing products to find out pain points and providing design recommendations.
• Act as the user-advocate during the development process, offering implementation suggestions from a user-perspective and ensuring adherence to best practices and standards.
• Follow & maintain design process such as the flowchart, personas, low & high fidelity mockup, usability testing, user testing etc.
• Review, analyze and enhance the usability and User Experience of existing products and applications.
• Conduct design thinking sessions, knowledge sharing workshops

Mar 2006 – May 2009 · 3 yrs 2 mos · Mumbai Area, India

Oct 2002 – Mar 2006 · 3 yrs 5 mos · Pune

Jan 2001 – Dec 2002 · 1 yr 11 mos · Pune

Jul 1999 – Jul 2000 · 1 yr · Pune