Hema S

CEO

Chennai, Tamil Nadu, India20 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in end-to-end operations management.
Proven track record in business transformation.
Strong leadership in customer service excellence.

Stackforce AI infers this person is a Business Transformation Specialist in the Fintech industry.

Contact

Skills

Core Skills

LeadershipProject ManagementProblem SolvingCustomer Service Management

Other Skills

Business AnalysisCommunicationStrategic CollaborationService-Level Agreements (SLA)Analytical SkillsStrategyPowerPointStrategic PlanningMicrosoft ExcelCustomer ServiceBusiness DevelopmentMicrosoft OfficeTrainingTeam LeadershipTeam Management

About

End to End operations and business transformation specialist for all business verticals

Experience

20 yrs 11 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 1 mo

Current Experience

Ippopay

2 roles

Vice President Operations Support & GRC

Promoted

Apr 2025 – Present · 1 yr 1 mo · On-site

Business AnalysisCommunicationCustomer Service ManagementLeadershipProject ManagementStrategic Collaboration+1

Assistant Vice President

Apr 2023 – Jun 2025 · 2 yrs 2 mos · On-site

M2p fintech

Associate Vice President

Sep 2021 – Mar 2023 · 1 yr 6 mos · Chennai, Tamil Nadu, India · On-site

Problem SolvingCustomer Service ManagementCommunicationAnalytical SkillsStrategy

Foodhub

International Operations Manager

May 2018 – Aug 2021 · 3 yrs 3 mos · Chennai, Tamil Nadu, India

End to End ops management for Online Ordering and Billing system processes

Problem SolvingCustomer Service ManagementCommunicationAnalytical SkillsStrategy

Touch2success powered by foodhub

Assistant Manager

Nov 2014 – May 2018 · 3 yrs 6 mos · Chennai, Tamil Nadu, India

Problem SolvingCustomer Service ManagementCommunicationAnalytical SkillsStrategy

Amelio early education

Center Manager

Apr 2014 – Oct 2014 · 6 mos · Chennai, Tamil Nadu, India

Problem SolvingCustomer Service ManagementCommunicationAnalytical SkillsStrategy

Merit data & technology

Contact Center Team Lead

May 2013 – Nov 2013 · 6 mos · Chennai, Tamil Nadu, India

Problem SolvingCustomer Service ManagementCommunicationAnalytical Skills

Serco

Operations Team Lead

Apr 2006 – May 2013 · 7 yrs 1 mo · Chennai, Tamil Nadu, India

Problem SolvingCustomer Service ManagementCommunication

Allsec technologies limited

Customer Support Executive

Oct 2004 – Apr 2006 · 1 yr 6 mos · Chennai, Tamil Nadu, India

Customer Service ManagementCommunication

Education

Indian Institute of Management Visakhapatnam

Senior Management Program

Jul 2025 – Aug 2026

University of Madras

Bachelor of Computer Application — Computer and Information Sciences and Support Services

Apr 2001 – Mar 2004

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