Apr 2023 – Jun 2023 · 2 mos · Hyderabad, Telangana, India

• Handling Microsoft's premier cases of Windows Performance issues - Bugcheck, No Boot issues, Server crash, Application crash, High CPU/Memory, Start Menu, default app associations, Group polices etc.

May 2022 – Mar 2023 · 10 mos · Hyderabad, Telangana, India

• Managed Microsoft's premier cases involving Windows
• Performance issues, specializing in the analysis and resolution of
• Bugcheck, Server Crash, High CPU, High Memory, Unexpected
• reboot, Process Crash, Server Hang, and Windows No Boot issues.
• Utilized a range of monitoring and sysinternal tools such as
• Resource Monitor, Performance Monitor, WPR (Windows
• Performance Recorder), Procdump, etc., to monitor system
• performance, diagnose issues, and proactively identify areas for
• optimization.
• Resolved Start Menu, Shell Experience, Microsoft Store apps, Start
• Menu layout, and Default app Associations related issues.

Feb 2019 – May 2022 · 3 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

• Executed configuration and administration tasks on Windows
• 2012, 2016, 2019, and 2022 Enterprise servers, ensuring optimal
• performance and reliability.
• Managed and optimized VMCLUSTER, VMHA, vMotion, Datastores,
• VM virtual Network, Templates, permissions, and roles to enhance
• system efficiency and performance.
• Facilitated seamless server migrations, handling both P-to-V and V-
• toV transitions proficiently using VMware Standalone Converter.