Apr 2022 – Aug 2024 · 2 yrs 4 mos · On-site

• Acted as project lead for multiple AI and NLP initiatives, coordinating work across data scientists, analysts, and business partners.
• Partnered closely with operations and product stakeholders to translate process gaps into ML-driven solutions.
• Mentored junior team members on modeling approaches, code quality, and solution design.
• Defined success metrics and tracked business impact, resulting in measurable cost savings.

Dec 2018 – Apr 2022 · 3 yrs 4 mos · On-site

• Delivered NLP-driven analytics and insights from large-scale unstructured customer feedback across multiple healthcare business lines, supporting strategic decision-making.
• Partnered with business stakeholders to understand reporting needs and translate analytical findings into actionable recommendations.
• Supported end-to-end model development including data preparation, feature engineering, model evaluation, and performance tracking.
• Contributed to knowledge sharing within the team by documenting approaches, reviewing peer work, and supporting onboarding of newer team members.

Jul 2014 – Nov 2018 · 4 yrs 4 mos · Greater Delhi Area · On-site

• Delivered undergraduate instruction in Economics, combining conceptual teaching with data-driven analysis and real-world case discussions.
• Designed and developed course curricula, learning materials, assignments, and assessment frameworks aligned with academic and institutional objectives.
• Conducted applied economic research and contributed to academic publications.
• Mentored students through coursework, projects, and evaluations, providing individualized feedback and academic guidance.
• Built and managed tracking mechanisms for student performance, progression, and placement outcomes to support academic planning.
• Collaborated with faculty peers through review and feedback to promote consistent teaching standards and best practices.
• Led student committees and institutional initiatives, including cultural and professional collaboration programs, coordinating planning and execution across multiple stakeholders.
• Contributed as a core member of the Placement Cell, supporting student-industry engagement and placement activities.

Jun 2013 – Nov 2013 · 5 mos · Delhi, India · On-site

• Reported and analyzed macroeconomic and policy developments from government institutions including the Ministry of Finance and NITI Aayog, translating complex information into clear, accurate narratives.
• Tracked, analyzed, and interpreted high-frequency economic and market data to support timely and data-backed reporting.
• Collaborated with industry economists and market professionals to validate insights and incorporate expert perspectives.
• Produced concise, deadline-driven content for financial news wires, ensuring accuracy, clarity, and relevance under time constraints.
• Designed and conducted surveys and polls ahead of official data releases to capture market sentiment and contextualize economic indicators.

May 2010 – Jun 2010 · 1 mo · Dehradun · On-site

• Conducted market mapping and segmentation analysis for insurance products focused on the hospitality sector.
• Designed and executed survey-based research with hotels and retail food outlets to understand insurance preferences and coverage needs.
• Analyzed survey findings to identify customer segments and usage patterns.
• Supported advisory discussions by explaining relevant insurance products to survey respondents post-analysis.

Jun 2009 – Jul 2009 · 1 mo · Dehradun · On-site

• Conducted exploratory research on retail banking products to understand features, positioning, and customer value propositions.
• Supported customer requirement analysis through informal surveys and interactions to identify factors influencing bank selection.
• Assisted in synthesizing findings into basic insights on customer preferences and product differentiation.