Jun 2020 – Feb 2021 · 8 mos

• Leader in Conversational AI focussed on Customer engagement in Digital Messaging Channels (Apple Business Chat, Google Business Messaging, Facebook Business Messaging) and Voice Channels with Speech Recognition, Neural TTS and Voice Biometrics
• Responsible to define product strategic direction to build and sustain the company’s product leadership position and market adoption. I focus on where we need to invest in the near and long term and translate it to a successful roadmap of a large SaaS Platform. Work with different stakeholders to define and test strategic concepts and refine the strategy towards Product Market Fit & Product Market Growth in diverse markets and segments.

May 2018 – Jun 2020 · 2 yrs 1 mo

• Vision, roadmap & Build Customer Engagement Cloud, a SaaS- AI Platform based on competitive intelligence, Digital Consumer Research, Market Study & sharp execution excellence. Devised precise Product Market Fit & Product Market Growth strategies.
• Led [24]7.ai to be an Industry Leader in Forrester Waves in “Conversational AI’ & “Digital First”, leaders in conversational AI by Opus and Ovum.
• P&L Owner of Conversation Commerce and Speech Platforms.

Jul 2015 – Apr 2018 · 2 yrs 9 mos

Mar 1998 – Jun 2015 · 17 yrs 3 mos

• Products, Platforms and Solutions.
• Led Product lines such as AssistEdge and DigitiseEdge in Customer Care Modernisation and Digital Asset Monetisation & eCommerce/Payments domain. Responsible for Product/Platform vision, strategy, roadmap, development and deployments. Deep expertise in Customer Engagement , Enterprise Collaboration & Rich Media & Video over OTT (mobile, TV, desktop) & eCommerce/Payments platforms. Additionally, Incubated and led products such as Multi Channel Optimal Advertising, Multi-Screen social networking, Field Force Optimisation. Led Global teams (~250 ) comprising product managers, engineering, architects, design and scrum masters.
• Started as a Technical Engineer with product development experience with leading product companies like 3M Telecom Labs, at&t , Huawei Technologies on their flagship products.
• 3 US PTO Patents granted, 2 patents pending. Org Level Annual Excellence Awards , White Papers published. External Awards like Aegis Graham Bell Award for Best Collaboration/Experience Platform.