Harshit Pande

Operations Associate

Pimpri Chinchwad, Maharashtra, India1 yr 1 mo experience

AI Enabled

Key Highlights

Certified in Generative AI, AWS, and Microsoft Azure
Experience in automating cloud support processes
Strong foundation in AI-driven customer support

Stackforce AI infers this person is a Cloud Support Specialist with expertise in AWS and Azure in the SaaS industry.

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Skills

Core Skills

Amazon Web Services (aws)Microsoft Azure

Other Skills

Artificial Intelligence (AI)Cloud Computing

About

New to the grounds of Information Technology and already deep dived into it 🚀 ⭐Generative AI Certified ⭐AWS Cloud Certified ⭐Microsoft Azure Certified Learner 🧑🏻‍🏫

Experience

Amazon web services (aws)

Cloud Specialist

Oct 2025 – Present · 6 mos · Pune, Maharashtra, India · On-site

Cloud Support Specialist with experience in automating customer support processes using Python, AWS services, and AI-assisted analysis. Supported cloud infrastructure issues, monitored system health, and contributed to workflow optimization through automation and data-driven insights.

Artificial Intelligence (AI)Amazon Web Services (AWS)

Concentrix

Cloud Specialist

Feb 2025 – Sep 2025 · 7 mos · Greater Bengaluru Area · Hybrid

Cloud-oriented Customer Support Executive at Concentrix with experience supporting cloud-based applications and services. Assisted customers in resolving technical issues by analyzing logs, monitoring system performance, and following structured troubleshooting workflows. Leveraged AI-assisted tools, automation scripts, and knowledge bases to improve response accuracy and reduce resolution time. Strong foundation in AWS, Azure fundamentals, and Python, with a focus on improving customer experience through cloud and AI-driven support processes.

Artificial Intelligence (AI)Microsoft Azure