Oct 2023 – Present · 2 yrs 6 mos

• Senior lead for all offensive security services, overseeing and performing penetration testing, red team exercises, and black team operations. Leading high-impact engagements, and advanced adversary emulations to assess and strengthen security postures. Responsible for the entire lifecycle of offensive security operations, from technical sales and strategic advisory to execution, engineering, research, and reporting.

Dec 2022 – Aug 2024 · 1 yr 8 mos

• Experienced leader overseeing Managed Detection & Response (MDR) Level 2 and Level 3 security analysts alongside professional services consultants. Focused on mentoring, developing, and empowering a diverse team, ensuring both technical excellence and professional growth. Led strategic initiatives to enhance detection, response, and advisory capabilities, aligning team objectives with organizational security goals. Fostered a culture of continuous improvement, guiding both analysts and consultants in security operations.

Aug 2012 – Dec 2022 · 10 yrs 4 mos

• Security specialist with expertise in information security, incident response, process management, project management, and strategic advisory. Led end-to-end security projects, driving the implementation of security solutions and frameworks. Managed complex transformation initiatives, ensuring seamless integration of security best practices into business operations. Provided expert guidance to stakeholders at all levels.

Sep 2010 – Aug 2012 · 1 yr 11 mos

• Led the implementation of incident and problem management processes, establishing a
• structured approach to handling critical security events. Managed a team of international Major Incident Managers, ensuring swift resolution of high-impact incidents across global operations. Reported directly to C-level executives, providing strategic insights and driving continuous improvements within incident response.

Sep 2009 – Sep 2010 · 1 yr

• Managed a global team of 3rd-line support specialists, ensuring seamless technical support
• for vehicle aftermarket services. Oversaw service delivery, guaranteeing SLA and OLA
• compliance while managing customer relationships and onboarding processes. Acted as the
• primary point of contact for escalations, driving operational excellence and continuous service
• improvement on an international scale.

Aug 2008 – Sep 2009 · 1 yr 1 mo

• Supervised a 3rd-line support team, overseeing advanced technical troubleshooting and issue
• resolution for complex IT incidents. Provided guidance and mentorship to team members, ensuring high performance and adherence to best practices. Collaborated with stakeholders to enhance support processes, improve efficiency, and drive continuous service improvements.

Aug 2007 – Aug 2008 · 1 yr

• Provided 1st-line support for a global organization, assisting over 20,000 users with technical
• issues and service requests. Ensured efficient troubleshooting, incident resolution, and user
• support across various IT systems, contributing to seamless business operations and user
• satisfaction in a high-demand environment.