Kushagra Gautam

Product Manager

Bengaluru, Karnataka, India10 yrs 8 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • 11 years of experience in cloud administration.
  • Certified Google Workspace Administrator.
  • Expert in transforming data into business intelligence.
Stackforce AI infers this person is a SaaS expert with a strong focus on cloud solutions and data transformation.

Contact

Skills

Core Skills

Google WorkspaceGoogle Cloud Platform (gcp)Software As A Service (saas)Reporting

Other Skills

MimecastGenerative AIDigital MarketingDashboardsAmazon Web Services (AWS)GitContainerizationJenkinsDocker ProductsKubernetesTerraformAnsibleefkFinopsCloud-Native Architecture

About

Currently working on Google admin portal, Google Cloud Platform, Mimecast, Canva, Wordpress,Servicenow.

Experience

10 yrs 8 mos
Total Experience
1 yr 8 mos
Average Tenure
3 mos
Current Experience

Tata consultancy services

Senior Manager Google Workspace

Feb 2026Present · 3 mos · On-site

Tech mahindra

Technical Lead

May 2024Jan 2026 · 1 yr 8 mos · On-site

  • Google Workspace Administrator

Talentployer

Shift Lead

Nov 2023Apr 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

Hcl technologies

Shift Lead

Jun 2020Nov 2023 · 3 yrs 5 mos · Noida, Uttar Pradesh, India

Google WorkspaceGoogle Cloud Platform (GCP)MimecastGenerative AI

Coditation

Senior Analyst

Sep 2019Mar 2020 · 6 mos · Pune District, Maharashtra, India

  • Technical subject matter expert to consult prospects/clients in transforming data into business intelligence (e.g. dashboard building)
  • Collaborate cross functionally & troubleshoot potential bugs/data discrepancy
  • Identify and implement automation processes to resolve customer specific issues
  • Research/validate as the first line of support for troubleshooting inquiries from clients
  • Log JIRA ticket, Monitor JIRA to ensure timely response and expedited resolutions
  • Support day to day needs of the TapClicks platform
  • Create documentation as needed
  • Research and evaluate solutions and tools
  • On-boarding each market’s initial mappings, clients, users etc
  • Become a SME on Smart Connector requirements to then be able to implement Smart Connectors for clients, template builds etc.
  • Able to download and verify the reports and check if auto-mapping is correct
Software as a Service (SaaS)ReportingDigital MarketingDashboards

Ibm

Analyst SaaS Support

May 2016Aug 2019 · 3 yrs 3 mos · Greater Hyderabad Area

  • IBM Web Support
  • As a part of IBM Web Support, we are the first point of contact to provide 24*5 web support to all IBM internal and external customers facing any issue related to our IBM SAAS Products (ActionOI, Care Discovery Quality Measures).
  • MIS and Reporting: Preparation of daily, monthly and quarterly report using MS-Excel to keep a track of the Team Performance, Closing Incidents and database snapshots.
  • Perform ticketing tools/mailbox/queue monitoring & ensure all work is entered ticketing tools.
  • Lead escalation of high severity incidents.
  • Ensure all SLO/SLAs are met.
  • Ensuring that issues are resolved both promptly, amicably and thoroughly.
  • Handle issues in the best interest of both customer and company.
  • Providing accurate information and resolution in an efficient manner while professionally delivering above-average service and resolution to the customer.
  • Evaluating and identifying opportunities to drive process improvements that positively impact the Customer’s experience.

Genpact

Technical Support Analyst

Mar 2015May 2016 · 1 yr 2 mos · Gurugram, Haryana, India

  • Worked as a Level 1 and Level 2 Technical Troubleshooting Expert for a Leading Multinational Consumer Electronic Brand

Education

Indian Institute of Technology, Roorkee

PG Certificate in Cloud computing and Devops — Computer Science

Jan 2024Apr 2025

Dr. A.P.J. Abdul Kalam Technical University

Bachelor's degree — Mechanical Engineering

Jan 2010Jan 2014

Stackforce found 100+ more professionals with Google Workspace & Google Cloud Platform (gcp)

Explore similar profiles based on matching skills and experience