Sep 2024 – Present · 1 yr 7 mos

• Building a world-class institute putting humans at the center of AI—upskilling UX and product teams to design AI that drives measurable business value, adoption, and user trust; profitable each year since launch.
• Partner programs with Reforge (GenAI: From Idea to MVP; 1,000+ PMs across 18 countries; 4.5/5 rating), Stanford University (UX Design for AI), and Maven (Top Design Course; 5/5 average from 200+ UX leaders).
• 1,500+ learners trained globally; alumni from Apple, Google, Microsoft, Meta, Amazon, Adobe, Salesforce, Visa, Citi, Porsche, Spotify, Atlassian, HubSpot, eBay, Booking.com, Grammarly, NBC, and Coinbase.
• Hands-on with AI tooling: design and operationalize UX workflows for AI; build and prototype apps/agents using Lovable, Replit, Claude Code, Emergent, Voiceflow, ElevenLabs, and more to accelerate experimentation and delivery.
• Curricula focus: AI UX and product design, adoption and engagement, trust/safety and transparency, conversational and generative AI, model evaluation/design, and design systems for AI—aligned to business outcomes and user mental models.
• IP and resources: Weekly newsletter to 16,000+ subscribers; hands-on toolkits (AI Literacy Roadmap, AI Use Case Builder, Responsible AI Checklist) used by thousands; certificates awarded upon completion.
• Corporate enablement: Custom training pathways and toolkits that help product/design orgs move from AI exploration to MVP and scale with human-centered AI practices.
• Role: Founder & Chief Instructor—lead strategy, curriculum research/design, instruction, and external partnerships; deliver corporate upskilling and advanced AI UX programs at scale.

Feb 2023 – Present · 3 yrs 2 mos · United States

Feb 2023 – Aug 2024 · 1 yr 6 mos

• Head of Design for Uber Eats Manager (UEM)—the global merchant platform across 50+ countries and million‑plus users—spanning catalog, CRM/store operations, ads & monetization, and end‑to‑end order/fulfillment across tablet, mobile, and web, supporting a multi‑billion revenue line.
• Built and scaled a distributed design org: 3 → 14 designers in <1 year across 4 time zones/3 continents; founded the Bangalore hub from zero and integrated the Chile team. Reported to the VP of Design; regularly presented to executive design and product leadership; influenced ~600 cross‑functional partners.
• Directed a complex, multi‑track platform redesign (IA, data quality, UI/UX), shipping 80+ features in <5 months across continents; drove double‑digit engagement gains on business‑critical workflows (reports, customer management, campaign creation, analytics) and meaningfully increased campaign creation rates.
• Set the design strategy and led design execution for the UEM mobile modernization; delivered v1 in <3 months with a research‑driven roadmap that shaped product vision and accelerated on‑the‑go adoption for SMB, franchise, and enterprise partners.
• Led Ads design strategy - consolidating campaign creation and reporting experiences, exploring GenAI‑assisted creative and authored a 3‑year UX vision aligned to monetization and advertiser ROI.
• Oversaw design for 0→1 initiatives incubated by Product: consumer LLM assistant (4.2/5 pre‑beta), Merchant Ads Copilot enabling goal‑based budgeting, contextual recommendations, and creative generation with education for non‑savvy SMBs, and a dish‑forward video feed on Home creating durable discovery surfaces for future monetization.
• Instituted an operating cadence that scaled: design resource allocation, roadmap/PRD governance, design crits, research roadmaps informing prioritization, executive communications, and biannual planning. Collaborated with global QSRs and earned multiple internal culture awards.

Jun 2021 – Feb 2023 · 1 yr 8 mos

Feb 2020 – Jan 2024 · 3 yrs 11 mos · San Francisco Bay Area

Sep 2019 – May 2021 · 1 yr 8 mos · Palo Alto, CA

• I manage and lead a team of UX and Personality designers focused on Conversational AI within the Alexa Shopping group in Amazon. Collectively, my team and I conceptualize, deliver design and strategy to help launch customer experiences that span upper funnel, inspiration and product discovery; product evaluation and research, and post purchase needs of our customer. We are fierce advocates for our customers and leverage multiple sources of data from qualitative to quantitative to guide our intuition and measure our efficacy. The impact we have generated is a combination of customer experience vision, strategic frameworks and mental models as well as design systems for interaction with Alexa by voice and devices in the context of shopping.

Jan 2017 – Sep 2019 · 2 yrs 8 mos · Palo Alto, CA

• Lead UX Designer for Augmented Reality (AR) experiences at Amazon

Dec 2015 – Jan 2017 · 1 yr 1 mo · San Francisco Bay Area

• Helped launch an AI-enabled shopping product that will change the way shoppers shop online.
• Conceptualized and designed multi-channel user experiences for a breakthrough visual search technology product - redefining how consumers shop online.
• Helped launch a breakthrough AI enabled online shopping product within 5 months.
• Contributed from conceptualizing the UI and product strategy/features to final implementation through whiteboard sketches, wire-frames, high fidelity prototypes and design specifications.
• Followed a thorough user centered design process to gather insights into shopper behavior and expectations as well as iterative design based on feedback from user testing.

Feb 2015 – Nov 2015 · 9 mos · San Francisco Bay Area

• Conceptualized and designed user experiences for a new category of collaborative marketing product. Led the design research process through to conceptual explorations, iterative prototyping and design deliverables.

May 2014 – Feb 2015 · 9 mos · Palo Alto, CA

• Concept and UX design for strategic projects for Samsung's award winning consumer app - MILK Music such as Social, Gear (wearables) and Contextual Recommendations.
• Contributed through conceptual and interaction design to an extremely unique and beautifully designed interface.
• Introduced the team to user centered design thinking and conducted several user tests to validate concepts and designs.

May 2013 – Aug 2014 · 1 yr 3 mos

• http://changelabs.stanford.edu/

Dec 2012 – Aug 2014 · 1 yr 8 mos

• Teaching Assistant at the Innovation Masters Series
• http://scpd.stanford.edu/design/

May 2012 – Jan 2015 · 2 yrs 8 mos · Nairobi

• The Amani Institute - Preparing next-generation talent to tackle global challenges by filling the gap between university and the workforce through a new approach to higher education.

Sep 2009 – Aug 2012 · 2 yrs 11 mos · San Francisco

• Conceptual, Product and UX Design. I work with emerging/global brands and entrepreneurs to create products and services that generate new revenue streams and stronger brand relationships.

May 2006 – Sep 2009 · 3 yrs 4 mos

Aug 2004 – May 2006 · 1 yr 9 mos

Mar 2002 – Aug 2004 · 2 yrs 5 mos

May 2001 – Jan 2002 · 8 mos · Mumbai Area, India

Sep 1996 – Apr 2001 · 4 yrs 7 mos · Mumbai Area, India