Ravi Ray

Operations Associate

Delhi, India7 yrs 2 mos experience

Highly Stable

Key Highlights

Selected as Copilot among all delivery partners in Delhi NCR.
Led EV team initiatives for Zomato's sustainable growth.
Four years of expertise in Sales and Retail management.

Stackforce AI infers this person is a B2C operations and sales leader with a focus on sustainable delivery solutions.

Contact

Skills

Core Skills

Team ManagementOperations ManagementFleet OperationsProject ManagementResearch And Development (r&d)Sales ManagementCustomer Service Management

Other Skills

Resolve Internal ErrorsSales and Revenue GrowthCustomer Service ExcellenceTeam Management and SupervisionQuality ControlTeam LeadershipQuality ManagementFleet OptimizationFleet PlanningFleet Management SoftwareNew Venture LaunchAnalytical SkillsLeadershipHospitality IndustryWorkable Solutions

About

I was the only one Who selected as Copilot In Zomato Headquarter among all the delivery partner in Delhi NCR and worked In EV team Of Zomato. Expert Sales Manager bringing Four years of expertise in Sales & Retail. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.

Experience

7 yrs 2 mos

Total Experience

2 yrs 4 mos

Average Tenure

1 yr 2 mos

Current Experience

Blinkit

Store Manager Blinkit

Feb 2025 – Present · 1 yr 2 mos · New Delhi, Delhi, India · On-site

1. Lead and manage day-to-day activities of the dark store to ensure smooth, timely, and efficient order processing and fulfillment.
2. Create and manage efficient staff schedules to ensure peak-time readiness while controlling labor costs.
3. Build and motivate a competent store team through effective training, leadership, and performance management to meet operational goals.
4. Continuously analyze KPIs and operational metrics to identify bottlenecks and implement process improvements for greater productivity

Team ManagementResolve Internal ErrorsSales and Revenue GrowthCustomer Service ExcellenceOperations ManagementTeam Management and Supervision+3

Swiggy

Fleet Operations Manager

Jan 2025 – Feb 2025 · 1 mo · South Delhi, Delhi, India · Hybrid

1. Oversee field operations, ensuring that all delivery processes run smoothly, on time, and in alignment with Zomato’s standards.
2. Manage the performance and motivation of delivery partners (DPs), swiftly addressing operational challenges to ensure top-notch service.
3. Collaborate with restaurant partners to educate them on best practices, ensure timely order processing, and maintain high-quality standards for a customer-centric experience.
4. Use data-driven insights to monitor field performance, improve operational processes, and meet key KPIs and SLAs efficiently.
5. Gather on-ground insights and proactively recommend real-time product improvements to ensure Zomato consistently delivers exceptional service and maintains the highest quality standards.
6. Create field strategies to solve operational bottlenecks at pick-up or drop-off hotspots, enhancing efficiency.
7. Expand EV infrastructure to support the goal of “Complete Electric Deliveries by 2030”.
8. Proactively resolve delivery-related issues, always keeping customer satisfaction at the forefront.

Fleet OptimizationOperations ManagementFleet OperationsFleet PlanningFleet Management Software

Zomato

2 roles

ZOMATO Copilot & Social Media Influencer

Promoted

Oct 2024 – Dec 2024 · 2 mos

Copilot in EV Team & Social Media Influencer Of Zomato Marketing Team
Zomato Headquarters
(October 2024 - December 2024)
= Collaborated with the Electric Vehicle (EV) team to strategize and implement sustainable mobility solutions for delivery operations.
= Conducted research on EV players, operators, and rental providers to analyze market trends and rental models.
= Assisted in developing operational frameworks to enhance EV adoption among Zomato delivery partners.
= Worked closely with mentors and senior management to execute key projects, including resolving order-related challenges and optimizing workflows.
= Coordinated with the social media team to conceptualize campaigns promoting EV usage within the Zomato ecosystem.
= Delivered a comprehensive presentation summarizing two months of project insights and impact.
= This role was a transformative experience, enabling hands-on exposure to the EV industry while contributing to Zomato's mission of sustainable growth.

New Venture LaunchAnalytical SkillsLeadershipHospitality IndustryWorkable SolutionsResearch and Development (R&D)+23

Zomato Delivery Partner

Jan 2023 – Oct 2024 · 1 yr 9 mos

Only One Who Selected In Zomato Headquarter For Copilot From Delhi NCR and Where I Worked With EV Team As Well Social Media Marketing Team.

Food Service

Career break

Career transition

Mar 2019 – Nov 2023 · 4 yrs 8 mos · New Delhi, Delhi, India

In 2019, I took a break from my full-time job to focus on my goal of cracking the UPSC exam. In 2022 and 2023, I reached the interview stage but couldn't clear it. Even now, alongside my job, I am working towards achieving my goal.

Aéropostale

Cashier and Sales Executive

Dec 2017 – Feb 2019 · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

= Handled multiple digital accounts and works with reputed organizations to provide unique graphic designs.
=Assisted customers with product selection, returns, and styling advice, creating a welcoming and personalized shopping experience.
= Maintained detailed product knowledge to answer inquiries about current collections, promotions, and discounts.
= Supported inventory management by organizing stock and assisting with restocking and inventory counts.
= Contributed to achieving store sales targets by promoting key items and upselling complementary products.

Sales ManagementWorkable SolutionsInventory ManagementProduct MarketingSales GrowthOperations+3

Rolls king - india

Store Manager

Oct 2017 – Dec 2018 · 1 yr 2 mos · Saket, Delhi, India · On-site

= Managed daily store operations, overseeing inventory, cash handling, and expense management, resulting in a 15% improvement in cost efficiency.
=Supervised and trained a team of [9] employees, leading to increased staff productivity and improved customer satisfaction scores.
=Maintained product quality and hygiene standards, ensuring compliance with health and safety regulations.
=Analyzed sales data and implemented promotional activities, contributing to a [10]% increase in Every monthly sales.
= Fostered a positive customer experience by resolving complaints and addressing feedback, enhancing overall customer retention.

Product Data Management (PDM)SalesHospitality IndustryFood and Beverage OperationsWorkable SolutionsInventory Management+6