Apr 2025 – Jan 2026 · 9 mos · Noida, Uttar Pradesh, India · Hybrid

Apr 2024 – Mar 2025 · 11 mos

• Team Management:
• Assisting the Team Lead in assigning tasks and managing workloads.
• Providing coaching and feedback to team members to improve performance.
• Monitoring team progress against goals and identifying areas for improvement.
• Addressing performance issues and escalating concerns to the Team Lead when necessary.
• Quality Assurance:
• Ensuring adherence to quality standards and procedures within the team.
• Reviewing work completed by team members to identify and correct errors.
• Implementing quality control measures to maintain consistency.
• Communication and Collaboration:
• Facilitating clear communication between team members and stakeholders.
• Acting as a point of contact for team members regarding questions and concerns.
• Collaborating with cross-functional teams to achieve project goals.
• Performance Monitoring and Reporting:
• Tracking key performance indicators (KPIs) for the team.
• Preparing and presenting performance reports to the Team Lead and management.
• Talent Development:
• Identifying potential training needs for team members and facilitating their development.
• Providing mentorship and guidance to junior team members.

Apr 2022 – May 2024 · 2 yrs 1 mo

• Customer Account Management:
• Manage a portfolio of customer accounts, including high-value clients.
• Proactively monitor outstanding invoices and identify potential collection issues.
• Contact customers to follow up on overdue payments and negotiate payment plans.
• Resolve customer billing disputes and inquiries efficiently.
• Collections and Cash Application:
• Execute collection strategies to maximize timely cash collection.
• Perform accurate cash application, ensuring payments are correctly allocated to customer accounts.
• Identify and address unapplied cash discrepancies.
• Monitor and report on key collection metrics (aging analysis, DSO).
• Order Management and Invoicing:
• Review and validate customer orders for accuracy.
• Generate invoices timely and according to company guidelines.
• Ensure proper invoice delivery to customers through appropriate channels.

May 2021 – May 2022 · 1 yr

• Accurate order entry and processing:
• Ensuring customer orders are correctly entered into the system with accurate details like product quantity, pricing, and delivery address.
• Timely invoice generation and delivery:
• Generating invoices accurately and delivering them to customers within the designated timeframe.
• Customer account management:
• Maintaining customer account details and addressing any billing inquiries or concerns.
• Payment collection follow-up:
• Actively monitoring outstanding invoices and contacting customers with overdue payments to prompt timely payment.
• Cash application:
• Accurately applying customer payments to corresponding invoices and resolving any discrepancies.

Aug 2020 – May 2021 · 9 mos

Aug 2019 – Aug 2020 · 1 yr

Feb 2019 – Aug 2019 · 6 mos · Noida Area, India