Asif I.

Software Engineer

Gurugram, Haryana, India1 yr 11 mos experience

Key Highlights

Proven track record in optimizing costs and enhancing user experience.
Strong analytical and problem-solving skills demonstrated in multiple projects.
Hands-on experience in software development and customer support automation.

Stackforce AI infers this person is a Software Engineer with expertise in B2C applications and customer support automation.

Contact

Skills

Core Skills

Software DevelopmentProblem SolvingFinance

Other Skills

MongoDBSQLGolangMicroservicesEvent-driven architectureCost OptimizationData MigrationUser Experience DesignWorkflow DesignFeature DevelopmentAmazon DynamodbPhpMyAdminGrafanaKafkaDocker

About

I have completed my B.Tech in Chemical Engineering from IIT Guwahati with a strong passion for Computer Science. Currently working as a Software Development Engineer (SDE) at Zomato. Previously interned at Axxela as a trader, where I developed robust analytical and problem-solving skills. My academic journey and hands-on experiences have prepared me to tackle complex challenges in the tech industry. Always eager to learn and innovate. Let’s connect!

Experience

1 yr 11 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 11 mos

Current Experience

Zomato

2 roles

Software Developer II

Jan 2026 – Present · 4 mos · Gurugram, Haryana, India · On-site

MongoDBSQLSoftware DevelopmentProblem Solving

Software Developer

Jun 2024 – Jan 2026 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

◦ Delete Order Feature: Enabled users to delete orders from their history to enhance privacy and user
control. Migrated order retrieval from a monolithic system to microservices for improved flexibility.
Configured dynamic logic to hide deleted orders based on user permissions.
Developed a worker in Golang to automatically resolve active support sessions for deleted orders.
◦ Automated Ticketing System for Enhanced Customer Support: Created a modular system to
automate ticket creation for various support events, improving operational efficiency, with structured payload generation and event-driven adaptability.
◦ Merchant Recoupment (Cost Optimization Project): Saved 4.8 million INR per month by optimising
recoupments from merchants on order refunds. Provided merchants with customer order history to help
merchants make informed decisions.
◦ Reduced payment discrepancies nearly to zero, by migrating the payment-related information Zomato’s
primary customer support tool. This resolved issues with incorrect refund amounts, payment method
mismatches, enhancing accuracy in refund representation and improved identification of payment methods.
◦ Restaurant Coupon Optimization : Saved 1.8 million INR per month by increasing adoption of restaurantspecific coupon by redesigning their presentation in the bot interface, resulting in a 12% increase in adoption.
◦ Redesigned Zomato Support Bot Workflow : Modified the bot workflow from executing a fixed node
to a flexible node based on the parameters passed in the deeplink, facilitating easier future updates and
changes to the bot’s functionality.
◦ Customer Delight Credits Feature : Introduced a feature in Zomato’s customer support agent dashboard allowing agents to add credits to their accounts to delight customers with surprise orders.
◦ Provided on-call support for multiple Zomato services resolving over 200+ tickets.