Jun 2021 – Aug 2021 · 2 mos

• Understand and interpret client business objectives and proactively communicating recruitment trends, results, and insight to drive future recruitment activity, improve compliance, and reduce risk
• Reviewed the delivery model to drive continuous improvements and innovation
• Drove governance against agreed schedule and ensuring all KPI reporting is accurate and aligned to client expectations
• Presented MBR and QBR program data metrics to executive stakeholders
• Developed initiatives for enhancing solutions
• Provided advice and support on talent management issues and escalations
• Oversaw the management of service delivery against contractual terms and managing out of scope service requests
• Managed a team of 15+ in US and Canada

Jun 2019 – Jun 2021 · 2 yrs

• Responsible for managing the following functional areas: Acquisitions, Manage Assignment, Supply Base Management, Metrics, Time & Expense, Reporting, and Auditing
• Managed and drove a one year project to improve requisition management workflow and implement budget management
• Implemented a new tenure process and saved my team 1,000+ tickets, and over 100 hours of work a year
• Developed and Presented yearly rate card refresh to Executive Sponsors and Finance teams.
• Customer Interaction and Relationship Management for all Operational Activities
• Worked with Program Director to develop and deliver KPI data and overall program metrics in Customer Review Meetings (MBR and QBR)
• Allocated and adjust workload of Program Specialists
• Determined Performance Goals and Expected Business Results for On boarding Specialists
• Trained and Mentoring of Operational Team Members
• Assured Program Processes and Procedures Adherence
• Risk Management for all Operational Activity
• Assured Proper Documentation by Operations Team
• Managed and Assist with Program Technology Activities related to Operational Activity
• Managed Relationships With Program Staffing Suppliers to Assure Delivery of Service
• Analyzed Business Information to Identify Issues or Trends
• Developed and Implement Solutions to Operational Related Delivery Issues
• Point of Escalation for First Level Operational Delivery Issues

Feb 2016 – Jun 2019 · 3 yrs 4 mos

• Assist client managers during all stages of the contract labor acquisition and management process including: request creation, manager intake, submittal management, shortlisting top resumes, consistent follow-up with managers and suppliers, assistance with the selection process, facilitation of candidate on-boarding and off-boarding.
• Build and facilitate new hire training to on-board new hires in two weeks.
• Manage primary customer support activities including VMS training and assistance.
• Manage and oversee quarterly performance of participating staffing agencies.
• Present new business presentations to client executive leadership.
• Present monthly dashboard summaries to our client sponsors.
• Log all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Ownership of other Program Office activities including performance tracking, request aging, and lead weekly scrum meeting to fulfill requisitions to completion.
• Constant interaction via meetings, email and phone with client, staffing vendors, contract personnel, and technology partners.
• Troubleshooting on-boarding and off-boarding OIM (Oracle Identity Manager) customer activities as needed.
• Manage program invoicing for US and Canada.
• Facilitate and present in hiring manager and supplier meetings.
• Management of team inbox.

Mar 2015 – Jan 2016 · 10 mos

• Back-end support for the Visa VMS Program across global locations.
• Managed Fieldglass reporting, training supervisors, and acting as a help desk for the tool.
• Fielding questions/issues from suppliers and managers (might be a problem submitting a candidate, question about a process, issue for a manger approving a timecard, etc).
• Followed up with the business/hiring managers for approvals on new requisitions, contract extensions, and timecards.
• Followed up with suppliers on missing timecards for their contractors or accepting a new contract date in the VMS tool.
• Managed primary customer support activities including VMS training and assistance.
• Managed and oversee performance of participating staffing agencies.
• Logged all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Ownership of other Program Office activities including performance tracking, request aging, and trend tracking.
• Maintained and update necessary activity and performance reports.
• Conducted analysis, investigations, and resolve client’s inquiries as needed.

May 2014 – Mar 2015 · 10 mos · Austin, Texas Area

• Managed account list and prospective technology roles for multiple Fortune 500 companies.
• Delivered quality candidates across multiple industries.
• Utilized LinkedIn for sourcing methods.
• Experience operating an applicant-tracking program such as PeopleFluent, Fieldglass, and Resumate.
• Coordinated phone screens, interviews, and perform background checks.
• Negotiated salaries with candidates.
• Wrote and executed contracts for selected candidates.

Jul 2013 – Jan 2014 · 6 mos · Des Moines, Iowa Area

• Organized and managed 25 customer accounts to achieve parent corporation objectives.
• Directed promotional events to support sales for customer accounts.
• Researched market participation and trends to provide quality and beneficial sales events.
• Successfully accomplished monthly objectives set by Anheuser-Busch Inbev, and Doll Distributing.
• Communicated daily with external and internal managers, sales representatives, and marketing supervisors.

Jan 2010 – May 2013 · 3 yrs 4 mos · Ames, Iowa

• Provided excellent customer service to prospective Iowa State freshmen and transfer students.
• Responded to over 12,000 families' inquiries to discuss admission requirements and other issues.
• Regularly sought information to ensure the quality of information shared about the institution.
• Assisted co-workers with Freshmen Orientation, Experience Iowa State, and daily campus visits for new students.

May 2009 – Jul 2009 · 2 mos · Nashville, Illinois

• Managed an assistant coach and maintained accountability to the Parent Board.
• Created and implemented program workouts.
• Headed daily practice schedules.
• Directed approximately 80 members ages 5-18 through program workouts
• Organized and scheduled member events for 13 competitions with other teams in the Shawnee Conference of Southern Illinois.