Ruchi Bakshi — UX Researcher

I am a UX Researcher and Service Designer working at the intersection of AI-enabled technologies, human behaviour, and healthcare systems. At Siemens Healthineers, I worked on research and service design initiatives for AI-driven healthcare solutions - taking concepts from 0→1, shaping early hypotheses, defining user and workflow requirements, validating pilots, and translating field insights into scalable product direction. My work sits where complex clinical systems meet emerging intelligence. I specialise in systems thinking and behavioural design. I do not study users in isolation, but in ecosystems. Clinicians operate within infrastructure constraints, cognitive load, legacy workflows, institutional hierarchies, and socio-cultural realities. AI tools do not simply need usability, they require trust calibration, workflow alignment, and behavioural integration. My work involves: • Designing research strategies for AI-supported clinical workflows • Leading exploratory and evaluative research for 0→1 AI-products • Validating pilots to assess usability, adoption, and cognitive impact • Mapping multi-stakeholder ecosystems • Translating qualitative insight into product and service direction • Aligning behavioural realities with technological capability With a strong foundation built over the years, I bring structured research rigour combined with service design depth. I focus on designing intelligent systems that augment human judgment, reduce ambiguity, and integrate seamlessly into real-world environments. I am particularly interested in How AI can act as a systems intervention rather than a standalone feature, shaping care delivery in ways that are humane, evidence-based, and sustainable. Other than this, I love to travel, photograph, and capture people in their natural surroundings. I also write occasionally about my learnings and experiences on Medium, reflecting on design, systems, and the human side of technology.

Stackforce AI infers this person is a UX Researcher specializing in AI-driven healthcare solutions and user experience design.

Location: Bengaluru, Karnataka, India

Experience: 5 yrs 6 mos

Skills

Ux Research
Service Design
Accessibility Design
Ux Design
User Experience Management
Product Design
User Experience Research
Architectural Design
Project Management

Career Highlights

Expert in UX research for AI-driven healthcare solutions.
Strong background in systems thinking and behavioral design.
Proven track record in enhancing user experience across diverse platforms.

Work Experience

Siemens Healthineers

UX Design Researcher (2 yrs 6 mos)

AssisTech Foundation (ATF)

Titan Design Impact Movement Fellow (5 mos)

Microsoft

Product Designer (6 mos)

StrautX Technologies

User Experience Designer (1 yr 1 mo)

ABRD Architects

Project Architect (2 yrs 4 mos)

Architectural Intern (8 mos)

Education

Strategic Design Management at National Institute of Design

Bachelor of Architecture - BArch at Guru Gobind Singh Indraprastha University

at VIVEKANAND PUBLIC SCHOOL

Ruchi Bakshi

UX Researcher

Bengaluru, Karnataka, India5 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Expert in UX research for AI-driven healthcare solutions.
Strong background in systems thinking and behavioral design.
Proven track record in enhancing user experience across diverse platforms.

Stackforce AI infers this person is a UX Researcher specializing in AI-driven healthcare solutions and user experience design.

Contact

Skills

Core Skills

Ux ResearchService DesignAccessibility DesignUx DesignUser Experience ManagementProduct DesignUser Experience ResearchArchitectural DesignProject Management

Other Skills

Qualitative & Quantitative Research MethodologiesBusiness UnderstandingUser Experience Design (UED)Customer JourneysUsability TestingProject CoordinationRevitDesignArtificial Intelligence (AI)Cross-team CollaborationAI & HealthcareMentoringExperience DesignStrategic DesignCommunication

About

Experience

5 yrs 6 mos

Total Experience

3 yrs

Average Tenure

2 yrs 6 mos

Current Experience

Siemens healthineers

UX Design Researcher

Nov 2023 – Present · 2 yrs 6 mos · Bengaluru

Spearheaded 0 → 1 research and validation for AI-enabled healthcare solutions, shaping early problem framing, defining user requirements, and informing MVP direction.
Designed and executed multi-phase research strategies including exploratory research, contextual inquiries, pilot validation studies, and workflow analysis across clinicians and healthcare stakeholders.
Validated AI pilots in real clinical environments by assessing usability, behavioural adoption, trust calibration, and operational integration.
Applied systems thinking to map end-to-end care pathways, identifying systemic bottlenecks, cognitive overload points, and AI intervention opportunities.
Synthesized complex qualitative data into structured insight frameworks that influenced product roadmaps and strategic decisions.
Facilitated cross-functional workshops to align product, engineering, and clinical stakeholders on AI behavior, explainability, and workflow fit.
Integrated service design methodologies to ensure AI solutions worked across frontstage clinical interactions and backstage operational systems.
Advocated for behavioural design principles in AI interfaces - ensuring tools reduce decision fatigue and support clinical judgment rather than override it.

Qualitative & Quantitative Research MethodologiesBusiness UnderstandingUX ResearchService Design

Assistech foundation (atf)

Titan Design Impact Movement Fellow

May 2023 – Oct 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

Driven impact through a strategic blend of research and design for their digital platform, Adidvara, A transformative Learning and Livelihood Platform for People with Disabilities. Conducted evaluative research through workshops and interviews, I meticulously identified and resolved critical UX issues, with a keen focus on enhancing the accessibility of the platform.

Qualitative & Quantitative Research MethodologiesUX ResearchAccessibility Design

Microsoft

Product Designer

Sep 2022 – Mar 2023 · 6 mos · Noida, Uttar Pradesh, India

As part of the Microsoft PowerPoint Team collaboration, led pivotal web platform upgrades with Strategic Research and UX Design. Identified crucial pain points through in-depth user research, aiding project management in shaping the project's future vision. Developed impactful empathy tools—User Personas, Stories, and an intuitive UX Flow—delivering substantial value to stakeholders. Active engagement in iterative reviews and global collaboration enabled the resolution of intricate challenges, resulting in impactful solutions.

Usability TestingQualitative & Quantitative Research MethodologiesProduct DesignUser Experience Research

Strautx technologies

User Experience Designer

Jul 2022 – Aug 2023 · 1 yr 1 mo · Remote

As a UX designer, I led the entire design journey, conceptualizing, wireframing, and creating user flows for an innovative energy consumption awareness product. The culmination of this effort was an intuitive dashboard, empowering users to actively manage their energy consumption. This enhancement significantly elevated the overall user experience and translated into impactful business results, fostering sustainable habits while driving substantial energy savings across the industry.

User Experience Design (UED)Customer JourneysUX DesignUser Experience Management

Abrd architects

2 roles

Project Architect

Apr 2018 – Aug 2020 · 2 yrs 4 mos

As an Architect, I have worked on a varietty of built and unbuilt projects. My primary experience has ben working on a multi-speciality 250 bedded hospital in Manesar, Gururgram.
The role involved coordination with the design team, research, concept development, preliminary design, detail design development, statutory approvals from authorities, 3d Visualisation, combined service coordination with consultants and more.
In addition to the main project, I was also involved in designing the website for the company and leading a few design competitions with the team. This experience has provided me with a well-rounded understanding of the architectural design process and the ability to work effectively in the team.

Project CoordinationRevitArchitectural DesignProject Management