Arpit Gupta

CEO

Mumbai, Maharashtra, India18 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

15+ years of experience in onboarding and KYC.
Expert in developing frameworks and SOPs for audits.
Skilled in voice narration for fintech explainers.

Stackforce AI infers this person is a Fintech expert with extensive experience in payment gateways and regulatory compliance.

Contact

Skills

Core Skills

Payment GatewaysProject ManagementProcess DesignRegulatory Compliance

Other Skills

Customer ExperienceRegulatory AuditsTeam ManagementCustomer JourneysBusiness AcumenPhase I Environmental Site AssessmentP & L OversightBusiness Process DesignProfit MaximizationCustomer ServiceBFSIHigh Performance TeamsTableauCoaching & MentoringStreamlining Operational Processes

About

With 15+ years of experience in onboarding, KYC, and audits, I’ve led merchant lifecycle operations, project management and core banking implementation & migration. I create frameworks, SOPs, and readiness checklists — so teams don't scramble during audits or lose merchants due to avoidable rejections. 🎤 I also voice and narrate simplified explainers on fintech, KYC, and regulation — bringing clarity through audio and content.

Experience

18 yrs 5 mos

Total Experience

2 yrs 9 mos

Average Tenure

3 yrs 6 mos

Current Experience

Airpay payments service

2 roles

Deputy Vice President

Promoted

Oct 2022 – Present · 3 yrs 6 mos

Spearheaded the development and launch of new payment solutions, resulting in a significant increase in transaction volume. Successfully negotiated and managed key partnerships with major financial institutions, expanding the company's market reach. Led and mentored a team of professionals, fostering a high-performance culture, and exceeding targets. Streamlined operational processes, resulting in a reduction in processing costs, and improved efficiency. Developed and implemented strategic initiatives to enhance customer experience, and drive customer retention. Conducted market research and competitive analysis to identify new business opportunities, and inform product development. Managed key client relationships, ensuring high levels of satisfaction, and identifying opportunities for upselling and cross-selling. Ensured compliance with industry regulations and standards, including PCI DSS.

Payment GatewaysCustomer ExperienceRegulatory AuditsProject ManagementTeam Management

Assistant Vice President

Oct 2022 – Nov 2025 · 3 yrs 1 mo

Payment Gateways

Jio payments bank

Deputy General Manager

Aug 2018 – Sep 2022 · 4 yrs 1 mo · Mumbai, Maharashtra, India

Payment Gateways

Jio payments bank ltd

Customer Specialist

Aug 2018 – Sep 2022 · 4 yrs 1 mo

Oversaw process design and implementation for customer experience and operations, covering online/physical PPI, bank accounts, and business correspondents. Managed customer journeys and flows to provide seamless experiences while adhering to regulatory requirements. Set up the Video KYC framework from design to account opening; Phase I is live nationwide. Ensured adherence to risk rules, design, and processes in compliance with policies, PMLA, UIDAI, CERSAI, and RBI regulations. Managed processing teams pan-India for account opening and activation, scaling operations as needed. Implemented Work from Home processes for the operations team. Responsible for accurate regulatory reports, management dashboards, access management, and CBS configurations. Managed onboarding of consumers (CASA, Mutual Funds, Bill Payment, and UPI). Oversaw PPI, CASA, and BC reporting to RBI.

Process DesignRegulatory ComplianceCustomer Experience

Fis - fidelity information services

Senior Business Analyst

Mar 2016 – Jul 2018 · 2 yrs 4 mos · bangalore

Fidelity information services

Lead Analyst

Mar 2016 – Jul 2018 · 2 yrs 4 mos

Worked as Project Manager for ESAF Small Finance Bank & Fincare Small Finance Bank projects; completed both within timelines. Led a team of BAs and developers to implement the CBS system for the banks. Managed product configuration and process design for onboarding flows. Prepared onboarding dashboards via the MIS team. Migrated 10 million loan accounts from legacy systems to CBS. Designed and implemented seamless flows for customer account onboarding and life-cycle management.

Confront solutions pvt. ltd

Project Manager

Sep 2015 – Mar 2016 · 6 mos

Managed various projects and liaised with third-party vendors and internal teams. Managed a team of 20, including 4 team leaders. Defined process flows and logic for application automation for data extraction.

Gnosys it solutions india pvt ltd

Finacle Techno-functional

Mar 2012 – Aug 2015 · 3 yrs 5 mos · Gurgaon

Working with Royal Bank Of Scotland for Finacle 10x upgrade project.

Gnosys it solution pvt. ltd

Project Manager

Mar 2012 – Aug 2015 · 3 yrs 5 mos

Managed retail banking implementation of Finacle 10.2.15 from Finacle 6x in RBS (Royal Bank of Scotland). Managed GL, RTGS/NEFT reconciliation, and test case creation for retail banking in RBS. Coordinated with vendors like Infosys and internal IT teams. Managed various sales projects for RBS. Handled regulatory reporting and audits in RBS. Managed BRD, SRS, and reviewed FDD for Finacle in RBS. Managed L4 clarification for regulatory reporting.