Mar 2021 – Jan 2026 · 4 yrs 10 mos · Sydney, New South Wales, Australia

• Spearheaded sales initiatives for connectivity services in APAC, focusing on financial market clients.
• Cultivated new business opportunities through upselling and cross-selling within existing accounts, enhancing client relationships.
• Managed complex sales cycles from pre-sale to closure, ensuring seamless collaboration with internal teams for client satisfaction.

Jul 2018 – Mar 2021 · 2 yrs 8 mos · Sydney, New South Wales, Australia

• Responsible for leading Platform Management (Electronic Trading), IT Operations Management and customer management across the APAC region with the TPICAP, ICAP and Tullett Prebon Trading systems

Mar 2012 – Jul 2019 · 7 yrs 4 mos · Sydney, Australia

• As the Australian IT Manager, I was responsible for leading Platform Management (Electronic Trading), IT Operations Management and Vendor Management/Procurement across Tullet Prebon, nationally.
• This includes working as a member of the Asian IT management team, comprehensively managing front and back office systems and support staff to achieve optimal service delivery and IT performance. I have collaborated extensively with regional and local MDs and Product Managers, as well as internal and external Global and Regional Heads of IT, Business Managers and Trading Desk Heads, to define IT strategy and support business goals. Additionally, I have led compliance reporting, managed significant budgets, delivered a diverse range of projects and managed all procurement, contracts and supplier performance.
• As Platform Manager, Electronic Trading, I have successfully managed the BBSW rate set platform for AFMA, as well as the Nova platform incorporating Interest Rate Swaps, Repos and BBSW. I have led and delivered a diverse range of projects, conducted detailed business analysis, delivered comprehensive training to the Broker network and Clients, and managed the on-boarding process.
• Selected Achievements:
• ➤ Achieved 100% uptime for the BBSW calculation service for AFMA
• ➤ Successfully project managed a large scale office relocation, on time and below budget
• ➤ Mentored and trained IT graduates to achieve outstanding performance, with one of my team having recently been engaged as the 2IC of IT Operations within the Tokyo office
• ➤ Delivered high performing Level 2 infrastructure and Level 1 networking and security until support functions were centralised in Dublin in 2017
• ➤ Drove a client focused internal IT culture, treating users as clients rather than just end users, enhancing the IT department’s reputation as an enabler rather than a bottleneck in the daily business flow

Dec 2009 – Nov 2011 · 1 yr 11 mos · Sydney Area, Australia

• Within this multi-faceted role, I worked as the Lead Analyst for the Australian DerivX (options interest rate swaps trading system) launch, as well as Platform Manager for the ETC Trading System.
• My role incorporated gathering and rationalisation of requirements, process mapping and scope for DerivX in Australia, as well as working as a key contact for stakeholders including clients’ IT departments, with responsibility for business process mapping and on-boarding of customers. I developed Trader and Broker documentation and training to support efficient system use, as well as acting as an interface between Developers, Engineers, Management and Brokers to support efficient project delivery.
• Additional focus areas included managing network connection strategies to achieve optimal system performance, database management, front end application management and end to end project management of Client and Broker change requests.
• I also led all IT related Vendor Management, Price Modelling and Major Contract Negotiations, including managing the end to end procurement process with key vendors/suppliers and delivering large scale projects valued at $1M+.

Dec 2001 – Nov 2009 · 7 yrs 11 mos

• As IT Operations Manager, I comprehensively led IT operations across the Australian office and the Asian morning shift, including managing a high performing Sydney IT team, an Asia-wide telecommunications network and 3rd Party information systems including Bloomberg, Reuters and IRESS. I successfully led and coordinated Application upgrades across internal and external trading systems, as well as managing Asian systems monitoring for various UK applications, and line managing the local support team to achieve optimal performance and service delivery.
• Selected Achievements:
• ➤ Successfully managed business continuity planning for Asia during the SARS and Swine Flu outbreaks
• ➤ Managed the IT Service Delivery team across the New York/Asia handover period
• ➤ Led Business Analysis for New Systems, Trading and Back Office including business requirements gathering and process mapping for internal trading systems for Equities , Precious Metals, Energy, CDS and FX options
• ➤ Led end to end project planning and delivery across numerous complex office relocation and systems rollout projects, both locally and internationally
• ➤ Negotiated major long term telecommunications contracts for Australia and Asia, resulting in 25% annualised cost savings
• ➤ Operations management and procurement management of major vendors including IPC, Bloomberg, Reuters, IRESS, BT/Radianz, Telstra and SingTel/Optus

Nov 1997 – Dec 2001 · 4 yrs 1 mo

May 1996 – Nov 1997 · 1 yr 6 mos

Jan 1993 – Jan 1996 · 3 yrs