Oct 2023 – Apr 2025 · 1 yr 6 mos · Hydrabad · On-site

• I am currently part of Salesforce’s Developer Success Engineering team, where I provide expert technical assistance on CRM functionality, customizations, integrations, and system performance. My work includes monitoring and analyzing system logs through Splunk to proactively address performance and integration issues. Additionally, I troubleshoot complex third-party integrations, ensuring smooth API connectivity, authentication, and data synchronization for Salesforce users.
• Collaborate with third-party developers to troubleshoot their integration with Salesforce.com APIs, Apex, Visualforce, and other Salesforce.com developer products. This involves debugging, troubleshooting, and ensuring complete resolution of issues.
• Develop sample code, client libraries, and contribute to open-source projects.
• Generate knowledge base materials focused on enhancing operational efficiency and empowering the developer community.
• Address customer service issues and adeptly handle complex problems to achieve high customer satisfaction.
• Effectively manage customer expectations and enhance their overall experience.
• Contribute to the design and delivery of product and technical training.
• Assess support cases for technical accuracy and troubleshooting effectiveness.
• Identify opportunities for product and service upselling, articulating Salesforce solutions to customers in a clear, accurate, and persuasive manner. Successfully fulfill assigned project responsibilities.

Aug 2022 – Oct 2023 · 1 yr 2 mos · Noida, Uttar Pradesh, India · Hybrid

• Developed the Lab Test Bundle feature for Elixir, Mirketa's flagship product, achieving a remarkable 30% increase in efficiency and a 20% reduction in processing time. This feature significantly streamlines lab test bundling processes, resulting in improved overall productivity.
• Successfully led and delivered a Salesforce Service Cloud Project for a valued client. Implemented a centralized portal that empowered customer relationship agents to efficiently handle and resolve customer issues from various channels, such as phone, email, chat, and web. This initiative led to an impressive 40% improvement in response time and a substantial 25% increase in customer satisfaction ratings.
• Worked on the development of the Automatic Document Manager, streamlining the management of import/export documentation. This tool reduced document retrieval time by 40% and boosted productivity by 50%, playing a crucial role in improving document handling and overall business operations.

May 2022 – Jul 2022 · 2 mos · Gurugram, Haryana, India · Remote

• Watched tutorial of ES6

Jan 2022 – May 2022 · 4 mos

• Started learning DSA figured out there is something called tree traversals

May 2021 – Dec 2021 · 7 mos · Delhi, India · On-site

• Procurement of Pulp and Coal for the JK Plants

Aug 2017 – May 2020 · 2 yrs 9 mos · Kanpur, Uttar Pradesh, India