Oct 2022 – Apr 2024 · 1 yr 6 mos · Cincinnati, Ohio, United States · On-site

• Collaborate with customers to document requirements for virtual environment setups, ensuring
• alignment with business objectives resulting in excellent customer satisfaction.
• Engaged with cross-functional teams to address business or systems issues, facilitating
• effective communication and commitment between business units resulting in positive work
• culture.
• Working on incidents in ServiceNow and providing resolution within the SLA aiming for 99%
• completion as per timelines.
• Analyzing the cybersecurity vulnerability reports, performing data analysis using Excel, Power
• BI, and proposing robust measures to protect security infrastructure.
• Led the identification and execution of process enhancements, driving a 25% improvement in
• operational excellence.

Sep 2019 – Aug 2022 · 2 yrs 11 mos · Hyderabad, Telangana, India · On-site

• Partnered with project leadership to craft logical solutions that addressed pressing business challenges resulting in ~10-15% revenue increase for the projects.
• Analyzed complex business partners' operations to understand their strengths and weaknesses, identifying opportunities to automate processes, functions, and systems ensuring the partners’ success by 100%.
• Elicited requirements through Facilitated workshops, focus groups, brainstorming, design-thinking, creative problem-solving activities to gather requirements.
• Interviewed 100’s of end users to determine requirements and understand the pain points, resulted in drafting details business requirements.
• Executed virtual reality hiring project, ensuring they met business requirements which made the hiring process 50% faster.
• Leveraged Microsoft Excel, Power BI, Tableau to interpret data, generating insights that informed data-driven decisions and enhanced stakeholder presentations.
• Utilized SQL querying techniques to efficiently retrieve and analyze vast datasets, enabling data-driven decision-making and actionable insights for strategic business initiatives.
• Tapped into HRMS platforms like Workday and ServiceNow to streamline HR operations which improved employee satisfaction by ~18%.
• Maximizing the cloud expertise, I played a key role in the rollout of cloud-based HR technology, evaluating the change impacts across various projects.
• Orchestrated interactions with directors, clients, and internal stakeholders, ensuring seamless communication and collaboration.
• Extensively used Jira, Confluence to collaborate with cross functional teams.

Jul 2016 – Sep 2019 · 3 yrs 2 mos · Hyderabad, Telangana, India · On-site

• Utilizing elicitation techniques, gathered, analyzed, refined, and documented the business requirements ensuring alignment with diverse user group needs across APAC region.
• Authored comprehensive Business Requirements Documents (BRDs), leveraging technical expertise to bridge communication gaps between business stakeholders and development teams.
• Led, mentored, and guided a geographically dispersed team of 15 members, evaluated their yearly performance and provided opportunities to excel in career.
• Embarked on International client visits, extracting valuable business insights and opportunities from direct interactions which helped in generating new business increasing the revenue by ~5% for FY’17,18.
• Improved efficiency by 50% through enhancement of the offer release process by critically assessing and refining procedures within the Offer Management System application.
• Reviewed the project progress and analyzed the data using MS Excel, Power BI, leveraging findings to guide strategic planning.
• Crafted compelling data presentations using PowerPoint, fostering a culture of data-driven decision-making among stakeholders.
• Performed market research and crafted precise Request for Proposals (RFPs) and Statements of Work (SOWs) for multiple clients, ensuring alignment with overarching project objectives.
• Communicated updates and changes to impacted stakeholders, documented, and managed issues and actions resulting in increase of 10% in project success rate.

Apr 2014 – Jun 2016 · 2 yrs 2 mos · Hyderabad, Telangana, India · On-site

• Managed 5 client accounts across UK & Europe region, with regular interactions gathered
• detailed business requirements and translated them into technical specifications.
• Led a cohesive 5-member team, and the ensured the team met the KPI’s and KRA’s which
• resulted in ~10% improvement in team performance.
• Conducted feasibility study for a banking client to assess cost/benefit, efficiency, and technical
• viability of solutions to business problems resulting in ~100% project success ratio.
• Maintained and developed business knowledge and customer relationships which helped in
• resolving project risks effectively.