Jan 2024 – Aug 2024 · 7 mos

Jul 2022 – Dec 2023 · 1 yr 5 mos

• Orchestrated multiple large scale launches at PhonePe like Merchant Lending, Stock Broking (Share.Market), PhonePe PG through a core team of generalists who spike High on execution rigor and attention to detail

Aug 2021 – Jul 2022 · 11 mos

• Leading the Strategy charter for key verticals at PhonePe

Aug 2019 – Jul 2021 · 1 yr 11 mos

• Drive Org wide strategic tasks on behalf of the CEO

Aug 2018 – Aug 2019 · 1 yr

• Responsible for taking PhonePe to the masses

Sep 2017 – Aug 2018 · 11 mos

• Responsible for,
• 1. Launching Grocery and Healthcare categories with Marquee merchants
• 2. Setting up internal teams and infrastructure to support Pan India launches and operations
• 3. Focus on getting the right product market fit for different environments

Sep 2016 – Aug 2017 · 11 mos

• Responsible for,
• 1. Driving education and adoption of PhonePe across Offline retail networks
• 2. Partner with Offline merchants to increase reach of PhonePe
• 3. Engage closely with merchants to increase Merchant Life time value on the platform

May 2014 – Aug 2016 · 2 yrs 3 mos · Greater Bengaluru Area

• Responsible for SME Lifestyle seller growth (GMV 70 Cr+ monthly, 1.7k Sellers)
• a) Conceptualized and setup process for providing scalable BD support to High potential sellers
• b) Define success metrics and drive meaningful, sustainable growth of sellers on the platform
• c) Additional 15% of units improved to Gold quality standard for operations within 3 months of operations
• Responsible for Tirupur cluster development
• a) Cluster identification and development by setting up infrastructure for onboarding and incubation
• b) Identified and grew serious sellers through selective intervention and priority support
• c) Created 5 star sellers making them a success story inspiring other sellers into investing on the platform
• Responsible for developing the push channel of seller acquisition for marketplace, including
• a)Vendor identification and development to provide scalable and cost efficient medium for expansion
• b) Provided on ground presence in 5 cities and setup a Tele sales channel of 30 callers
• c) Developed the entire push channel to contribute to 16% of overall acquisition in a scalable and cost effective manner
• Logistics Stint:
• Responsible for the setup of Surface Linehaul for Flipkart using dedicated trucks for 12 lanes across the country
• a) Studied the lifecycle of shipment from customer order to delivery, identifying wait time in various legs of its journey
• b) Re-engineered As-is process to bring in more predictability and scalability through the use of dedicated trucks
• c) Got stake holders both internal and external aligned managing their expectations and executed the pilot
• d) Transport cost per shipment was reduced from Rs XX to Rs XX (October, 2014)

Sep 2013 – Oct 2013 · 1 mo · Bengaluru, Karnataka, India

• >An exhaustive analysis of customer contact behavior coming up with valuable insights as to When? How? Why? and Which? channel customer would use.
• >Designed a solution to reduce customer servicing cost and increase customer satisfaction by proposing an alternate, cost effective and more convenient channel for communicating with customer.

Aug 2009 – Apr 2012 · 2 yrs 8 mos

• Senior Programmer, BFSI vertical
• a) Led 4 member team in Development and Support activities for JP Morgan Chase , as part of migration from legacy systems
• 1. Spearheaded 2 release cycles of the project comprising of 20 Legal Ledgers reports, ensuring adherence to deadline
• 2. Liaised with cross-functional teams and external stakeholders to provide end-to-end support for client requirements
• b) Conceptualized and designed an innovative data reconciliation tool capable of validating aggregate data sources for data integrity.
• 1. Reduced development and unit testing time from 4 days to 1 day by automating the data validation processes