Jul 2016 – Jan 2019 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• nstall and configure hardware and software for workstations, laptops, servers, and peripherals to ensure proper setup and functionality.
• Perform routine system maintenance tasks such as updates, patches, cleaning, and performance optimization.
• Troubleshoot hardware and software issues promptly to minimize downtime and improve user productivity.
• Monitor system performance, event logs, and security alerts to proactively detect and resolve potential problems.
• Respond efficiently to IT incidents and service requests, following standard protocols to restore service quickly.
• Provide technical assistance and clear guidance to end-users on software usage, hardware setup, and troubleshooting steps.
• Maintain documentation of configurations, maintenance activities, and incident resolutions for reference and compliance.
• Collaborate with other IT teams and vendors for complex issue resolution and system upgrades.
• Conduct regular backups and ensure data integrity and security on all managed devices.
• Keep systems secure by updating antivirus, firewall, and security policies regularly.

Jan 2013 – Present · 13 yrs 4 mos · Bengaluru, Karnataka

• Prior to my accident, I was actively involved in volunteer services at YSS Ashram, where I had the privilege of traveling to various locations (Mysore, Hyderabad, Bangalore, Trivandrum, Madurai, Chennai, Hassan, Anantpur, Chittoor, and Ranchi) to support Swamiji's monastic visits.
• "We're humbled and grateful to receive appreciation from Swamiji for our team's efforts! His blessings and recognition mean a lot to us. Thank you, Swamiji, for acknowledging our teamwork!"
• With dedication and humility, I served in various roles, including ushering, guiding devotees, and ensuring their comfort. I also assisted with event setup, managed logistics, and maintained a serene atmosphere during Satsanga. YSS Ashram volunteer
• . I was actively involved in volunteer work at YSS Ashram.
• YSS Ashram volunteer
• However, due to my accident, I've had to reassess my priorities. I'm now seeking employment to support my parents, who depend on me. I'm eager to bring my skills, enthusiasm, and commitment to a new role, while also fulfilling my family responsibilities. I was actively involved in volunteer work at YSS Ashram.

Aug 2005 – Jul 2008 · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• Provide reliable internet access to users via technologies such as broadband, fiber optic, DSL, or wireless.
• Maintain network infrastructure connecting users to the global internet for consistent and fast data transfer.
• Monitor event logs and network performance to quickly identify and resolve connectivity issues.
• Update antivirus, firewalls, and implement cybersecurity measures to protect users from online threats.
• Check and manage bandwidth to ensure sufficient internet speeds and prevent congestion.
• Offer technical support to assist users with troubleshooting and service issues.
• Provide additional services like email accounts, web hosting, and domain registration.
• Educate customers about cyber threats and inform them about infections or risks.
• Collaborate with other ISPs to warn and handle imminent network dangers or cyber attacks.
• Hardware Vendor Interaction: ISPs coordinate with vendors to procure, install, and maintain critical network hardware like routers, switches, modems, and fiber optic equipment.
• They manage vendor relationships, negotiate service agreements, and ensure timely delivery and support for hardware issues.
• Collaboration helps ISPs upgrade infrastructure and troubleshoot hardware faults quickly to minimize downtime. NOC assists in incident response, coordinating with field engineers and hardware vendors to resolve problems efficiently. Service Activation: Confirm the Internet service is activated with the ISP for the modem.