Jul 2023 – Jun 2025 · 1 yr 11 mos · Jalandhar, Punjab, India · On-site

• Managing and nurturing key client relationships to enhance customer satisfaction and drive long-term business partnerships.
• Leading the sales and customer relationship team to optimize service delivery, strengthen client retention, and maximize revenue opportunities.
• Overseeing CRM tools like LeadSquared to track customer interactions, improve sales conversion rates, and enhance service quality.
• Developing and executing strategic sales and engagement initiatives to expand market reach and strengthen brand positioning.
• Driving high-value conversions and maximizing revenue growth through effective sales planning and customer-centric strategies.
• Conducting regular client feedback sessions and addressing escalations proactively to enhance customer experience and business growth.

Jul 2022 – Jul 2023 · 1 yr

• Trained and led a team of 20 sales associates, consistently achieving weekly revenue targets and driving business growth.
• Ranked among the Top 20 sales-performing teams multiple times in the North-West Region, showcasing strong leadership and strategic execution.
• Generated a Weekly Revenue Per Person (WRPS) of INR 1 lakh, contributing over INR 1.47 Cr in total sales, significantly impacting company revenue.
• Developed and executed customer engagement strategies, ensuring high client retention and satisfaction.
• Managed sales operations across key markets, expanding business reach and optimizing sales performance.
• Provided expert consultation to clients, enhancing customer relationships and maximizing conversion rates.

Feb 2021 – Jun 2022 · 1 yr 4 mos

Dec 2020 – Jan 2021 · 1 mo

Nov 2020 – Dec 2020 · 1 mo

• Assisted in the development and implementation of educational programs.
• Supported students with coursework and technical skills development.
• Collaborated with instructors to enhance learning experiences.

Jun 2020 – Nov 2020 · 5 mos · New Delhi, Delhi, India

• Managed administrative tasks and oversaw the recruitment of tech professionals.
• Ensured efficient processes and high-quality talent acquisition across relevant industries.

Jan 2020 – Jun 2020 · 5 mos

• Provided guidance to prospective students regarding university programs and scholarship opportunities.

Apr 2019 – Jun 2019 · 2 mos · Gurugram, Haryana

• Analyzing of financial statements of companies for credit appraisal process, possess string understanding of business financial statements, personal financial statements and personal tax returns of US entities.
• Spreading of financial statements in customized software 'Moody's Risk Analyst' precisely with adhered guidelines.
• Synchronized spreading and credit appraisal activities of various clients within tight guidelines.
• Assisted in first level quality check of the reports, thereby lend a helping hand to the analyst team.
• Appreciated as the ‘Best Intern’ for the period of May 2019 for being the most accurate and consistent during the period.

Dec 2018 – Dec 2018 · 0 mo

• Learning sales administration by completing rotation in sales office functions.
• Observing sales process by traveling with sales representatives; attending sales and service calls.
• Practicing sales process by calling on existing and then new accounts; adhering to established sales steps.
• Accomplishing sales and organization mission by completing related results as needed.

Sep 2018 – Nov 2018 · 2 mos

• Assisting potential face to face customer regarding the repair issues, software updates & spare part order.
• Handling compliant within a time-frames.
• Handling high volume Que management professionally.
• Doing a opening / closing collection report per day.
• Providing/assisting customers to connect with respective department in rectifying problems and urgent feedback.
• Providing a call back to the customers for follow up cases.