Laura Fox — Operations Associate

With over eight years of experience in customer service and energy solutions, I specialize in smart metering, appointment scheduling, and customer advocacy. As an Energy Specialist at Firstsource until December 2025, I collaborated with teams to enhance customer experience by providing clear and helpful guidance on energy efficiency while arranging seamless smart meter installations. I am dedicated to delivering tailored solutions that align with customers' needs while ensuring compliance and operational excellence. At Firstsource, I contributed to the success of smart meter initiatives by arranging customer appointments and providing detailed benefits of upgraded systems. By managing my own schedule and following compliance protocols, I achieved targets for bookings, calls, and successful appointments. I leveraged strong communication and organizational skills to build trust with customers and ensure a smooth installation process.

Stackforce AI infers this person is a Customer Service Specialist in the Energy Solutions sector.

Location: Sheffield, England, United Kingdom

Experience: 7 yrs 4 mos