Jan 2023 – Present · 3 yrs 3 mos · Roanoke, Virginia, United States · On-site

Jul 2022 – Present · 3 yrs 9 mos · Roanoke, Virginia, United States · On-site

• Spearheaded the development of innovative technology and cybersecurity solutions to address customer pain points, positioning CMIT Solutions of Roanoke as a trusted partner.
• Implemented enterprise-class IT services to empower customers to excel in their respective industries.
• Collaborated with cross-functional teams to ensure efficient and effective delivery of services, driving customer satisfaction and loyalty.

Apr 2002 – Jul 2022 · 20 yrs 3 mos

• ★ Responsible for all facets of global service delivery for technology, directing project managers and risk managers. Manages high-profile IT projects with significant impact to business operations.
• ★ Leads Global Migration function as part of $400M initiative to build a new shared technology services delivery center and transition key outsourced functions to an in-house capacity.
• ★ Launched outsourced and captive service delivery functions in facilities throughout India, Mexico, Costa Rica, and the Philippines with over 10,000 personnel; additionally, supports vendor delivery centers around the world.
• ★ Debuted and manages a Follow the Sun global solution delivery model providing Production Support and DBA functions across the United States, India, Mexico and Costa Rica.
• ★ Introduced internal controls in the technology organization to minimize risks associated with Cross Border Data Access.
• ★ Assessed and reported the impact of Dodd Frank regulatory requirements on all global delivery functions.
• ★ Orchestrated the SAP implementation thru global delivery services as part of the company’s multi-year Financial Systems Roadmap program; migrated over 200 vendor contracts involving over 7000 individuals to the Ariba Contract Workplace platform.
• ★ Served on the GDCE transition team, dedicated to evaluating and migrating the processes and workflows of Merrill Lynch and Countrywide.
• ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲
• ABOUT BANK OF AMERICA
• Bank of America is a multinational investment bank and financial services company based in Charlotte, North Carolina with central hubs in New York City, London, Hong Kong, and Toronto. Bank of America is the second largest banking institution in the United States.

Apr 2002 – Mar 2006 · 3 yrs 11 mos

• ★ Oversaw the design, hosting, deployment, and support of custom web applications and other technologies in Windows, Unix, and Linux environments.
• ★ Recommended appropriate computer platforms, workstations, and communications platforms to support mainframes, client/server, and distributed business processes.
• ★ Safeguarded and optimized networks, information security measures, information management, and e-Business frameworks around the world.
• ★ Debuted infrastructure operations in India with 2,800 employees, followed by the implementation of delivery organizations in Mexico and Costa Rica.
• ★ Partnered with Corporate Information Security, Application Integration, IT Architecture Review Board, and Hosting Operations Platform Engineering teams.
• ★ Led a major project that migrated the Advisor Decide Asset Planning application and infrastructure from Windows NT to Windows 2000; this system manages over $400B in assets and is used by over 10,000 individuals.
• ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲
• ABOUT BANK OF AMERICA
• Bank of America is a multinational investment bank and financial services company based in Charlotte, North Carolina with central hubs in New York City, London, Hong Kong, and Toronto. Bank of America is the second largest banking institution in the United States.

Jan 2000 – Jan 2002 · 2 yrs · Greater Boston Area & Washington, D.C.

Jan 1998 – Jan 2000 · 2 yrs · Greater Boston

Jan 1993 – Jan 1998 · 5 yrs · Greater Boston