Jillian Johnson 🐈‍⬛🎮

Head of Design

Dover, Delaware, United States10 yrs 9 mos experience

Key Highlights

Expert in SEO-optimized content creation.
Strong background in community management.
Proven track record in customer engagement strategies.

Stackforce AI infers this person is a Digital Marketing Specialist with a focus on Community Engagement and Content Strategy.

Contact

Skills

Core Skills

Content StrategyDigital MarketingContent CreationSocial Media ManagementCustomer EngagementContent WritingSocial Media MarketingContent MarketingCommunity ManagementCustomer Service

Other Skills

Strategic CommunicationsBloggingProject ManagementDigital CopywritingMarketing StrategyMarketingCopywritingWeb Content WritingChatGPTCommunicationG SuiteCustomer Relationship Management (CRM)Relationship BuildingCustomer RetentionGoogle Ads

About

Hi! I'm Jill! If you're looking for a boxed-in thinker who only colors inside the lines... Then you're looking in the wrong place my friend. I help companies achieve stronger customer engagement and retention by creating compelling content across blogs, emails, and social media that turns audiences into loyal communities. I'm especially strong at SEO-optimized writing, managing editorial calendars across multiple channels, and adapting brand voice for different audiences, from military families to dance studio parents to e-commerce customers. Right now, I'm growing toward community management and content marketing roles in tech, where I can combine my writing expertise with my passion for building engaged online communities. Ready to build something meaningful together? Let's chat.

Experience

10 yrs 9 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

The opp guild llc

Head of Content & Community

Mar 2026 – Present · 2 mos · Remote

Vocal media

Social Media Manager

Mar 2026 – Mar 2026 · 0 mo · Remote

Blue star families

2 roles

Digital Marketing Specialist, Digital Marketing & Innovation

Dec 2024 – Jan 2026 · 1 yr 1 mo · Remote

Digital Content Creator, Strategic Communications

May 2023 – Dec 2024 · 1 yr 7 mos · Remote

Content StrategyStrategic CommunicationsBloggingProject ManagementDigital CopywritingMarketing Strategy+7

Milhousing network pcs services

Blog Writer

Jan 2021 – Aug 2022 · 1 yr 7 mos · Remote · Remote

CommunicationCopywritingBloggingArticle WritingContent Writing

Wilder minds

Virtual Assistant

Aug 2018 – Aug 2020 · 2 yrs · Atlanta, GA · Remote

MarketingSearch Engine Optimization (SEO)Email MarketingMicrosoft ExcelWeb Content WritingProblem Solving+3

Military spouse magazine

Article Writer

Mar 2018 – May 2023 · 5 yrs 2 mos · Remote

I write blogs on relevant subjects related to military life.

CommunicationContent Creation

Digital marketer, m.d.

Social Media Marketing Intern

Feb 2018 – Aug 2018 · 6 mos · Remote

Social Media ManagementSocial MarketingFacebook AdsGoogle AdsGoogle AnalyticsSocial Copy+1

Academy of dance warner robins

Social Media Manager

Jan 2018 – May 2023 · 5 yrs 4 mos · Warner Robins, Georgia, United States · Hybrid

Customer ServiceG SuiteCustomer Relationship Management (CRM)Web Content WritingRelationship BuildingCustomer Retention+6

Green pinata llc

2 roles

Digital Marketing Manager

Dec 2017 – Feb 2018 · 2 mos

Content StrategyBloggingDigital CopywritingMarketingSearch Engine Optimization (SEO)Copywriting+8

Digital Marketing Specialist

Jun 2017 – Dec 2017 · 6 mos

E-CommerceContent StrategyContent ManagementSocial Media StrategyCommunity ManagementSearch Engine Optimization (SEO)+1

Simply earth

Content Marketing Intern

Jan 2017 – May 2017 · 4 mos · Remote · Remote

E-CommerceStartupsContent StrategyContent MarketingSocial Media BloggingMarket Research+1

Antelope valley birth center

Marketing Specialist

Apr 2016 – Aug 2016 · 4 mos · Telecommute (Freelance) · Remote

Digital CopywritingMarketingCustomer ExperienceWeb Content WritingEmail MarketingDigital Marketing

Deca commisary

Grocery Bagger

Sep 2015 – Mar 2017 · 1 yr 6 mos · Edwards, CA · On-site

Professional MannerCommunicationCustomer ExperienceCustomer InteractionMultitaskingSkilled Multi-tasker+1

United states air force spouse

Homemaker/Student

Apr 2010 – Sep 2015 · 5 yrs 5 mos · Edwards, CA

I have been a student and homemaker for the past five years.

MultitaskingProblem Solving

Firstenergy

Call Center Customer Service Representative

Jan 2009 – Mar 2010 · 1 yr 2 mos · Reading, PA

In my role as a Call Center Customer Service Representative at FirstEnergy in Reading, PA, I effectively answered customer inquiries, provided cost-saving solutions, and resolved billing issues. I transferred calls, completed call logs, and followed up on customer inquiries to ensure a 95% customer satisfaction rate.

Customer ServiceData AnalysisProfessional MannerCommunicationCustomer SupportMicrosoft Office+8

Morale, welfare, and recreation nas lemoore

Marketing Assistant

Mar 2007 – Sep 2007 · 6 mos

1. Prepared posters and brochures by formatting content and graphics; arranging printing and internet packages.
2. Maintained marketing library by checking and replenishing inventory.
3. Updated job knowledge by participating in educational opportunities.
4. Assisted the Marketing Manager in planning and coordinating basewide events.
5. Provided assistance in editing materials, such as banners, posters, flyers and brochures, to be distributed basewide.
6. Managed marketing budget and performed monthly auits of materials used and needed.
7. Acted as liaison between sponsors for events and base personnel.

Professional MannerCommunicationMultitaskingProblem SolvingSkilled Multi-taskerTeamwork