Feb 2024 – Mar 2026 · 2 yrs 1 mo · Hybrid

• Working as a technical architect for the credit card transformation initiative with one of the top banking institutions in India. This project involves designing and overseeing a complex system architecture, integrating multiple API touch points and handling high-volume, real-time transaction processing on a daily basis. My responsibilities include ensuring scalability, performance and security across the entire solution, while addressing the intricacies of data flows and seamless system integration.

Mar 2021 – Feb 2024 · 2 yrs 11 mos · Hybrid

• Working on Telecom projects for both new connect, after sales scenarios. Involved in features like mobile number portability, sim reservation, sim deactivation, device reservation, change attributes.
• Involved in Designing solutions for large scale implementation of CMT and help business processes run smoothly.
• Involved in designing/implementing staging framework for large transactions to avoid account lock row issue with help of Mulesoft integration.
• Working on Salesforce core as well as Vlocity domain such as Order Management/CPQ and also building asynchronous processes to enable integration with a number of external vendors to meet requirements of network provisioning, device reservation, stock update, logistics etc.
• Also working on performance improvements by finding flaws in the codebase and implementing best practices.
• Coordinating with the Support, Engineering & Business teams and providing urgent resolutions to the blocker issues for smooth operations.
• Associated with organising training sessions to help fellow developers/admins to learn SFDC systems and perform their task efficiently.

Jul 2019 – Feb 2021 · 1 yr 7 mos · Hyderabad, Telangana, India · On-site

• As part of the Salesforce development team, I focus on improving the experience in managing day to day activities which includes Sales, Service, Marketing for the internal users by automating process using mainly LWC, Apex etc.
• Also, I am part of the community team which is also being used extensively to facilitate all the customers to get support for the products and answers to all the questions that they might have and also demonstration of the capabilities of all products, training, webinars.
• Working on Salesforce CMS to enrich the content in community and to be easily managed by the business at one central place.
• Implemented Salesforce Mobile app using Salesforce Mobile publisher to give the customers a powerful tool to communicate and collaborate in both android/iOS platform.

Aug 2017 – Jul 2019 · 1 yr 11 mos · Hyderabad, Telangana, India · On-site

• Worked on health care projects with the primary focus to connect the patients with their physicians in order to facilitate better treatment and focus to individual patients. All the important modules were developed using Lightning and Apex classes.
• Also worked on sending reminders for medicines to Patients with text messages as well. Major work was done with the help of integration between Salesforce service cloud and Salesforce marketing cloud to achieve this.
• Developed applications for managing Salesforce Certifications for internal team members. This includes managing the vouchers and provisioning the same using multiple approvals processes. Also prepared mock exam templates for practice.
• Deployments were done using Bitbucket, Salesforce Ant, Tortoise Git/SourceTree for better versioning controls.

Sep 2015 – Aug 2017 · 1 yr 11 mos · Hyderabad, Telangana, India · On-site

• Developed products on Salesforce platform to automate the service desk process for several success agents. The customization which includes development using Apex Classes, Visualforce Pages, Email-to-Case feature and custom report types for analytics purposes helped success agents reach to their customers faster.
• Worked on a general Survey tool to receive feedback from all the customers who are getting service from the help desk team and added schedulers to send reminders also to customers pending with Survey submission which helped the management to get proper customer feedback on the tickets getting resolved.