Jun 2023 – Jan 2024 · 7 mos

May 2022 – Sep 2023 · 1 yr 4 mos

• Product Lead for User Acquisition, Engagement, and Retention on the demand side for Shopsy, a value destination for the next generation of Internet Users in India.

Feb 2021 – May 2022 · 1 yr 3 mos

• Building vernacular experiences in Flipkart to enable buyers to shop in a language native to them.

Feb 2019 – Feb 2021 · 2 yrs

• I lead product efforts on two problem areas on supply side of Flipkart Marketplace:
• Seller Growth
• We help sellers grow through online commerce by enabling them with strategic data-driven insights
• Seller Behaviour Shaping
• We help formulate the Marketplace policies by designing the right carrots and sticks to ensure positive cross-side network effects.

Feb 2018 – Jan 2019 · 11 mos

• Defined the product charter for 'Selling Management' Product charter and developed functional blueprints. Set the vision, developed startegy, and drove execution to deliver delight to sellers in the following product areas:
• 1. Seller Listings Management
• 2. Flipkart Promotions
• I was the primary seller voice in several org-wide initiatives.

May 2016 – Jan 2018 · 1 yr 8 mos · Bengaluru Area, India

• I drove the product vision, strategy, design, and execution of 2 products:
• 1. Bluehost DevCloud
• Responsibilities include:
• Constantly discovering new problems to solve for customers - individual developers and small dev-shops, with an easy to use cloud service
• Set product vision based on market analysis and user research
• Define product roadmap and success metrics to drive execution
• Define the user onboarding experience to improve conversion
• A few wins:
• Solved the problem of unpredictable billing through prepaid wallet feature
• Solved the security-related problems for non-experts through an easy to use firewall UI
• Prevented abuse of our infra by leveraging 3rd party tools and drafting a Product Policy
• Redesigned onboarding flow - improved conversions through trial
• 2. Ask Snappy for Hostgator.in - a Constrained Chatbot
• Bot solves 8.2% of support tickets in live environment consistently
• Discovered a potential to reduce chat connect volumes by 34% through a constrained chat interface
• Designed test for hypothesis and shipped in just 1 month
• Led a team to build a dashboard to help our support team solve queries quicker reducing the average handling time
• I had also led the product efforts at the EPL, Endurance Products and Labs where the use of validation boards helped us identify problems and ship solutions quickly. A few other products I managed there:
• 3. NLP Based chat agent
• Led a team to build a machine learning model based NLP agent to identify intent and state of a conversation in the context of support.
• 86% accuracy in identifying the state and intent of a given chat
• 4. Dominion, a Marketing tool
• Uses Machine Learning model to understand and classify websites that form leads to sales and marketing teams
• Guided Data Science team to beat IBM Alchemy taxonomy API by 16%
• 1 Million domain names processed within a month of launch saving 500+ man hours

Dec 2012 – Jan 2015 · 2 yrs 1 mo · Bengaluru Area, India

• An adventure and eco-tourism social venture which runs fixed-departure and on-demand trips and treks across India with a special focus on increasing awareness about natural, archaeological and cultural heritage.
• Streamlined the trip and trek operations by streamlining processes to be followed for every activity right from announcing the trips to managing the registrations and reserving the accommodation and travel for the participants
• Achieved organic growth in the business by expanding from treks localized in the Western Ghats, Karnataka to pan India operations through collaboration with other adventure partners in locales like West Bengal, Rajasthan and Leh.
• Led various marketing campaigns and conceived social media strategy to increase customer base; grew Facebook likes from 20 to 2,500+.
• Explored new markets such as School and college level excursion to expand/diversify the business

Sep 2011 – Mar 2015 · 3 yrs 6 mos · Bangalore

• Key Responsibilities:
• Developed software for routers
• Quality Assurance of devices in Mobile Backhaul network in the preaggregation region.
• Manage customer escalations that are beyond the scope of the Technical Assistance Team
• Help customers design the network as per Cisco specification
• Drafted Troubleshooting guides and whitepapers
• Verification of product conformance with IEEE/RFC standards
• Automation of testing of features for regression
• Mentored new hires

Jun 2011 – Sep 2011 · 3 mos

• Started as a trainee in Java Web Technologies.
• Worked on development of backend systems for a major retail outlet based out of France.