Ankit Sharma

Associate Consultant

Gurugram, Haryana, India4 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in SQL and database management.
Proven experience in Genesys reporting tools.
Strong analytical skills in data-intensive reporting.

Stackforce AI infers this person is a skilled Database Administrator with expertise in Contact Center solutions.

Contact

Skills

Core Skills

SqlDatabase DevelopmentDatabase DesignDatabase Consulting

Other Skills

Database AdministrationDatabasesMicrosoft SQL ServerMySQLApplication Programming Interfaces (API) TestingcomposerEclipseIVRGenesysRoutingCore JavaJavaScript

About

An experienced in Moksa Technologies India Pvt. Ltd with 4.2 years as a Genesys Reporting Engineer. Developing data-intensive reports, validating challenging architectural and scalability problems, collecting and sorting data in the Contact Center field.

Experience

Moksa technologies

6 roles

Consultant

Sep 2023 – Oct 2025 · 2 yrs 1 mo

Analyzed the requirement of client for developing the customized reports for Inbound, Outbound and Multimedia process using MS SQL Server.
Visualized the reports using free-hand SQL and Universe and Store Procedure on SAP-BI and Genesys GCXI Micro strategy.
Gathered the requirement from the client, developing the report, validating the report and delivering the reports.

SQLDatabase DesignDatabase DevelopmentDatabase Administration

Associate Consultant

Aug 2022 – Sep 2023 · 1 yr 1 mo

Deploy the Genesys framework for voice channels and deploy genesys reporting-ICON and Infomart Applications.
A part from this, having knowledge of SAP BI and Genesys GCXI reporting tools.
Troubleshooting of Genesys Reporting and database related issues

DatabasesDatabase Consulting

SQL Developer

Aug 2021 – Oct 2025 · 4 yrs 2 mos

SQL Server Consultant

Aug 2021 – Oct 2025 · 4 yrs 2 mos

DatabasesMicrosoft SQL ServerSQLDatabase DesignMySQL

SQL Server Consultant

Aug 2021 – Oct 2025 · 4 yrs 2 mos

DatabasesMicrosoft SQL ServerSQLDatabase DesignMySQL

Trainee Consultant

Aug 2021 – Aug 2022 · 1 yr

During the training period, learned the concept of Genesys Framework and Genesys Reporting.
Work with multiple client, understand the concept the structure of data warehouse and ETL Process.
Work on Microsoft SQL Server, understand the concept the Store Procedure, Views, Report development.
Monitoring different servers to understand the flow of data in the Genesys Environment to understand the process of Troubleshooting and which also help in the designing Store Procedure increasing the data accuracy and efficiency by 90%.

SQL