Prarthana Sathe — Operations Associate
I am Prarthana Vilas Sathe. I am a professional and am loyal towards my work and have been awarded for the same by the same organization. I have good knowledge of the computer applications, i.e., Excel and PowerPoint. I have handled the queries of the customer through chat, email and phone calls. Along with this, I have also helped the client for the betterment of the process and also handled the escalation of the customer. I have handled the team in the absence of the team leader and also created the email templates for the team. I have learn the skill to analyze the call, email and chat and share the feedbacks for the Improvements.
Stackforce AI infers this person is a Customer Support Specialist with a focus on process improvement in a corporate environment.
Location: Navi Mumbai, Maharashtra, India
Experience: 8 yrs 8 mos
Skills
- Root Cause Analysis
- Process Improvement Analysis
Career Highlights
- Proven expertise in escalation management.
- Strong analytical skills for process improvement.
- Effective team leadership in critical situations.
Work Experience
IDFC FIRST Bank
Priority escalation officer (4 mos)
Nodal Escalation Officer (3 yrs 4 mos)
Hexaware Technologies
Specialist (4 yrs 1 mo)
Senior Executive (4 yrs 1 mo)
WNS Global Services SA
Executive (11 mos)
Education
Bachelor of Commerce - BCom at University of Mumbai
B.com at ICLES Motilal Jhunjhunwala College - India
