Jan 2024 – Present · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

• Key Projects & Achievements:
• 📰 Article Classification using BERT (NLP Project)
• ✅ Built an NLP-driven text classification model using BERT, achieving 64.9% validation accuracy, outperforming LSTM and GRU baselines.
• ✅ Automated manual news tagging, reducing editorial effort by 40% and cutting publishing turnaround time significantly.
• ✅ Developed a recommendation system to suggest contextually relevant articles, improving content discovery and user engagement.
• 🚗 Vehicle Insurance Cross-Selling Model
• ✅ Designed and trained Random Forest and XGBoost models to predict health insurance customers likely to buy vehicle insurance.
• ✅ XGBoost achieved AUC = 0.85 and 71% recall, leading to more precise cross-sell targeting and higher conversion rates.
• ✅ Identified key demographic and behavioral factors influencing purchase intent, enabling data-driven marketing segmentation.
• 👩‍💼 Employee Retention Prediction
• ✅ Built an ensemble-based attrition prediction model (Stacking Classifier) achieving 97.6% accuracy, replacing manual exit-interview reliance.
• ✅ Conducted feature importance analysis to uncover key attrition drivers (e.g., satisfaction, project load, tenure).
• ✅ Enabled HR teams to take proactive retention actions, reducing potential attrition-related costs by 15–20%.
• 📊 Telecom User Demographics Dashboard
• ✅ Processed and analyzed 31,742 mobile user records, performing EDA and feature engineering for demographic and behavioral insights.
• ✅ Discovered top-performing regions (Maharashtra 19%, Karnataka 15%) and dominant device brands (Xiaomi 63%).
• ✅ Delivered state-specific and age-segmented marketing insights, improving campaign precision by 20–25%.

Feb 2021 – Dec 2024 · 3 yrs 10 mos · Bangalore Urban, Karnataka, India · Hybrid

Aug 2015 – Feb 2021 · 5 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• ✅ Received the Global Project Of the Year Award - Small Engagement Category
• End-to-End Test Automation Framework:
• ✅ Designed and implemented a comprehensive automation framework using Jubula, Shell, and Python, enabling automated regression and integration testing across Database tools - achieving ~85% test coverage automation and reducing QA cycle time by ~70%.
• Performance, Security & Reliability Testing:
• ✅ Defined and executed a multi-dimensional test strategy covering functional, performance, memory leak, load/stress, and security testing - resulting in 30% faster defect detection and improved product stability across customer environments.

Nov 2010 – Jan 2015 · 4 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• End-to-End QA Strategy & Governance:
• ✅ Led QA delivery across enterprise-scale data and reporting systems (ETM, Loblaw, AMD), defining test strategy, estimation, planning, and execution frameworks - achieving ~95% on-time delivery and zero critical defects post-deployment across multiple business domains.
• Cross-Functional Leadership & Delivery Management:
• ✅ Managed distributed QA teams (onsite/offshore) across projects, driving daily execution metrics, defect trend analysis, and stakeholder reporting, improving QA visibility and accountability - leading to a 25% increase in test productivity and enhanced stakeholder satisfaction.

Aug 2004 – Oct 2010 · 6 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• ✅ Led ETL and Business Intelligence testing/development using Informatica, PL/SQL, and Business Objects, improving data accuracy and enabling reliable project performance reporting.
• ✅ Implemented test automation using Silk Test, reducing manual QA effort by ~60% and accelerating regression cycles across workflow and data validation processes.
• ✅ Performed end-to-end database and functional testing in Oracle and HP-UX environments, ensuring seamless data integration and system reliability.
• ✅ Supported enterprise-wide process standardization through HP’s global Workflow and Portfolio Management platforms, enhancing delivery efficiency and customer experience

Oct 2003 – Aug 2004 · 10 mos · Bengaluru, Karnataka, India · On-site

• ✅ Performed end-to-end functional and database testing for B2B leasing web services, ensuring accurate data replication, synchronization, and trigger functionality across DB2 environments.
• ✅ Designed and executed manual test cases and managed defects using Rational Test Manager and ClearQuest, improving test traceability and defect resolution efficiency.
• ✅ Validated seamless integration between order entry, fulfillment, and invoicing processes, ensuring data accuracy and reliability for enterprise financial workflows.

Apr 2003 – Oct 2003 · 6 mos · Bengaluru, Karnataka, India · On-site

• ✅ Designed and executed manual test plans and test cases covering functional, integration, and regression testing for a healthcare tablet application with multi-input modes (Ink, Speech, Text).
• ✅ Validated speech-to-text conversion, handwriting recognition, and multimedia integration to ensure accurate and reliable user interactions for medical professionals.
• ✅ Conducted end-to-end module integration testing across communication and productivity tools (Email, Fax, Scheduler, Notes) to ensure seamless interoperability.
• ✅ Reported and tracked defects effectively, improving application stability and usability prior to deployment.

Aug 2002 – Apr 2003 · 8 mos · Bengaluru, Karnataka, India · On-site

• ✅ Designed and executed manual test cases and test data to validate end-to-end functionality across core modules - Sales, Service, Finance, and Warranty - ensuring smooth dealer–manufacturer interactions.
• ✅ Performed integration and regression testing to verify seamless data flow between dealer and central systems, enhancing system reliability and transaction accuracy.
• ✅ Identified, documented, and tracked defects through systematic bug reporting, improving overall product quality and stability before deployment.