Dipanwita B.

Product Manager

Hyderabad, Telangana, India10 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Over 10 years of experience in tech and product management.
Led successful Salesforce and CRM transformations.
Expert in agile delivery and cross-functional collaboration.

Stackforce AI infers this person is a SaaS Product Manager with expertise in CRM transformations and agile methodologies.

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Skills

Core Skills

Agile DeliveryScrum ExecutionBusiness AnalysisScrum LeadershipCrm MigrationSap CrmAbap

Other Skills

User Stories & Acceptance CriteriaCross-Functional CollaborationData MigrationIncident ManagementSLA AdherenceRoot Cause AnalysisSalesforce AdministrationReporting & DashboardsSalesforce (Service, Community)PI PlanningBacklog RefinementSalesforce (Service, Sales)MuleSoft IntegrationsDependency ManagementStakeholder Collaboration

About

Product Enthusiast | Compassionate Leader I've 10+ years of experience in tech, blending enterprise CRM delivery with user‑centric product thinking. Over the last 8 years, I’ve driven Salesforce and CRM transformations, translating business needs into clear roadmaps, leading agile teams, and improving platform stability, release quality, and cross‑team collaboration. Key work highlights: - Led CRM and Salesforce modernization across Sales, Service, and Experience Cloud for globally distributed teams. - Supported and coached multiple scrum teams, improving velocity, handoffs, and delivery discipline. - Owned defect management for frequent releases, reducing resolution time and cutting production issues. - Drove multi-system integrations with Salesforce, MuleSoft, and backend systems, shaping several features across several Program Increments. - Practiced SAFe ways of working—backlog refinement, PI planning, RCA, and cross-team coordination—to bring predictability to complex delivery setups. I enjoy working at the intersection of product, engineering, and stakeholders—owning backlogs, shaping features, and creating predictable delivery in complex, multi-system environments. I’m currently deepening my skills through a Product Management Fellowship and exploring building 0->1 products. Outside work, I love travelling, photography, painting, and spending time with my pet.

Experience

At&t

2 roles

Manager Technology

May 2024 – Present · 1 yr 11 mos · Hyderabad, Telangana, India

Driving delivery across multiple Scrum teams building Salesforce-based CRM capabilities in a scaled enterprise setup. I support day-to-day Agile execution, own defect handling for weekly releases, and focus on delivery predictability.
Improved issue resolution time from 3–4 days to ~2 days, reduced production issues from triple digits to single digits, and helped teams—especially those new to Agile—strengthen sprint discipline and velocity. I work closely with Product, Engineering, QA, and onshore teams to manage dependencies and keep releases stable.

Agile DeliveryScrum Execution

Sr Specialist, Business Analysis

Oct 2021 – May 2024 · 2 yrs 7 mos · Hyderabad, Telangana, India

Owned product delivery for Salesforce Customer 360 initiatives, translating business needs into clear, prioritized product outcomes. Worked closely with stakeholders, engineering, and UX to shape roadmap priorities, define user stories, and drive value across Program Increments.
Owned and refined the product backlog, defining user stories, acceptance criteria, and PI-level scope
Delivered 25+ customer-facing features across 8 Program Increments and ~40 sprints
Drove prioritization decisions based on business impact, dependencies, and delivery feasibility
Partnered with engineering to improve quality, predictability, and release readiness through stronger Definition of Done and defect controls
Contributed to Salesforce platform modernization, including integrations with backend systems via MuleSoft
Acted as the primary product interface between business stakeholders and delivery teams

Scrum LeadershipBusiness Analysis

Synopsys inc

2 roles

Technical Analyst II

Promoted

Jun 2018 – Oct 2021 · 3 yrs 4 mos

Worked on large-scale enterprise CRM transformation initiatives, supporting the migration from SAP CRM to Salesforce Sales, Service, and Experience Cloud. Partnered closely with business and technical teams to gather and translate functional requirements, map end-to-end customer workflows, and support complex data migration activities.
Played a key role in migrating 500,000+ case records and 25,000 knowledge articles, enabling adoption for 5,000+ users. Contributed to building Salesforce Communities to deliver a more unified, scalable, and consistent customer experience across touchpoints.

Business AnalysisCRM Migration

Technical Analyst I

Jun 2015 – May 2018 · 2 yrs 11 mos

Supported SAP CRM platforms with a focus on ABAP-based enhancements and production support for business-critical workflows. Resolved recurring issues across case routing, assignment logic, and knowledge visibility to ensure system stability and uninterrupted operations.
Collaborated closely with internal teams to diagnose issues, perform root-cause analysis, and deliver timely fixes. Consistently handled ~4 production tickets per day with a 24–48 hour turnaround, meeting SLA commitments and improving overall platform reliability.

SAP CRMABAP