Abdul Rahuman Niyas

CEO

Sri Lanka14 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over a decade of experience in BPO Operations.
Increased annual revenue to 3 million USD.
Expert in driving business growth through strategic partnerships.

Stackforce AI infers this person is a BPO Operations expert with a strong focus on business development and strategic partnerships.

Contact

Skills

Core Skills

Business StrategyOperations ManagementBusiness DevelopmentHr StrategyManagement ConsultingBusiness Process Outsourcing (bpo)

Other Skills

Strategic PartnershipsMarket AnalysisEmerging TrendsContract NegotiationOpportunity IdentificationSales ManagementIndustry standardsOperational ControlOperational ExecutionCommercial OperationOperations AdministrationCustomer Relationship Management (CRM)Offshore OutsourcingRisk ManagementFinancial Forecasting

About

I am an accomplished professional with over a decade of experience in the area of BPO Operations & Business Development with excellent leadership, interpersonal, and communication skills. I am a creative problem solver and highly entrepreneurial, with a proven track record of success at a number of blue-chip and high-growth companies, catering to both local and international markets. I have proven competencies in strategy development and execution, business and corporate development, financial forecasting, budgeting, risk management, and building a performance-driven work culture with my unique leadership & decision making skills.

Experience

Kiwi dab group

Director Growth & Partnership

Jul 2023 – Present · 2 yrs 9 mos · Sri Lanka · On-site

As the Director of Growth & Partnership at Kiwi Dab, I am responsible for driving revenue and spearheading business expansion. Our company, licensed under the Sri Lanka Foreign Employment Bureau (License No. 3551), excels in providing offshore recruitment solutions. My role involves identifying new business opportunities, conducting market analysis, and establishing strategic partnerships to enhance our service offerings and expand our market reach.
In addition to developing new business, I focus on building and maintaining strong client relationships to ensure their recruitment needs are met with the highest standards. Leading a dynamic team, I strategize and implement plans to achieve financial targets and stay ahead of industry trends. At Kiwi Dab, we are committed to connecting global businesses with top-tier talent through our exceptional HR solutions.

Business DevelopmentHR StrategyManagement ConsultingStrategic PartnershipsVendor ManagementInternational Recruitment+1

Konnect bpo technologies (pvt) ltd

2 roles

Vice President Operations

Promoted

Apr 2022 – Present · 4 yrs

As the Vice President of Operations at Konnect BPO Technologies, I oversee day-to-day operations and manage the support team, while also driving business growth through new market expansion, product development, and strategic partnerships. With over 10 years of experience in operations management and business development, I have a proven track record of successfully managing operational efficiency and driving business growth.
I am proud to have contributed to the company's success by increasing our annual revenue to 3 million USD. I develop and implement operational policies and best practices, monitor industry trends, and build strong relationships with clients and stakeholders.

Business StrategyStrategic PartnershipsMarket AnalysisEmerging TrendsHR StrategyBusiness Development+12

Head of Operations / Business Development

Apr 2018 – Apr 2022 · 4 yrs

Responsible for heading the overall operations and overlooking the business development arms of the company along with the implementation of innovative business solutions to drive profit and growth for Konnect BPO.
As a seasoned leader in the BPO industry, I have been involved in defining the company's corporate strategy, financial forecasting, budgeting, risk management, and building a performance-driven work culture and also have helped the company generate over USD 450,000 of new business development revenue annualy.

Business StrategyEmerging TrendsContract NegotiationOpportunity IdentificationSales ManagementStrategic Partnerships+3

Glg

Member

Apr 2022 – Dec 2023 · 1 yr 8 mos

GLG is the world's knowledge marketplace. They
connect decision makers to insights from experts, so
they can act with the confidence that comes from true
clarity. Their network of 900,000+ professionals is the
world's largest and most varied source of first-hand
expertise, and they recruit hundreds of new experts
every day. They bring the power of insight to every
great professional decision.
Founding: 1998, New York City
Locations: 22 offices in 12 countries
Employees: 2,000+

Business Process Outsourcing (BPO)Management ConsultingIT OutsourcingOffshore OperationsOffshore OutsourcingProcess Improvement+1

Innodata inc.

Operations Team Manager

Aug 2015 – Apr 2018 · 2 yrs 8 mos · Sri Lanka

Innodata Isogen, Inc. is an American company that provides business process, technology, and consulting services. The company also provides products that aim to help clients create, manage, use, and distribute digital information. Founded in 1988, Innodata employs more than 5,000 people worldwide.
Handling international publishers in Italy, Netherland & Belgium through mail, voice, and video conferencing to provide client-required solutions.
Driving a team of 40 members to satisfy client expectations by submitting their projects within set deadlines.
Takes decisions on matters relating to the day to day operations within their defined work area including the strategic planning of resources. (Planning and controlling change.)

Rr donnelley

Client Service Executive (Team Leader)

Aug 2014 – Aug 2015 · 1 yr · Sri Lanka

R.R. Donnelley is an American Fortune 500 integrated communications company that provides marketing and business communications, commercial printing, and related services. Its corporate headquarters are located in Chicago, Illinois, United States.
Handling a total FTE count of 40+, on making sure the day to day TAT/SLA to be meet, with adhering to global quality standards.
Working In RRD, had made experience in managing work for Fortune 500 companies, which Includes, Google, Microsoft and few more.

Innodata inc.

Senior Associate Production (High Level Analyst)

Feb 2013 – Jul 2014 · 1 yr 5 mos · Sri Lanka

SWETS & Zeitlinger Holding was a group of information services companies operating worldwide as an intermediary between publishers and libraries.
Was working as a High-Level Analyst, analyzing financial documents received by publishers worldwide and providing solutions. (- Invoicing, Credits, Refunds, Pricing, and Publisher Answers). Communicating with international publishers through mail, voice, and video conferencing to provide solutions for critical financial problems.

Startek

Senior Exectuive Operation

Jan 2011 – Nov 2012 · 1 yr 10 mos · Sri Lanka

Bharathi Airtel Lanka (Pvt) Ltd &, reporting directly to Team-leader/Assistant Manager - Operations. Operational activities include managing entire QRC department (Query / Request / Complaints) of Postpaid & Prepaid customers.
Handled Close looping (Complaint closure) / SR – Billing / Sales & Marketing / Non-voice – (E-Mail / White Mails / FAX)