Mar 2025 – Present · 1 yr 2 mos · România · Remote

• Provide high-speed, empathetic support
• Designed and implemented a data-driven system to increase TrustPilot reviews through behavioral analysis and emotional trigger timing
• Raised the company’s TP score from 4.5 to 4.7 in under 30 days
• Actively collect UX feedback, retention friction points, and customer behavior insights to help guide internal improvements
• Trained the team using videos for my review system.

Oct 2024 – Mar 2025 · 5 mos · România · Remote

• Tracked behavioral patterns across Facebook & Amazon ads to optimize ROAS and identify hidden cost-saving triggers in customer acquisition.
• Engineered monthly content calendars by decoding engagement timing, visual trends, and niche hashtag performance.
• Mapped competitor signals and segmented audience behaviors to uncover scalable growth patterns.
• Launched content strategies across TikTok, Facebook, and A+ Content by analyzing what triggered attention, reactions, and shares, amplifying brand visibility.
• Used visual pattern recognition to create high-converting book covers and promo assets via Canva that aligned with platform-specific audience preferences.

Oct 2016 – Jan 2023 · 6 yrs 3 mos · România · Remote

• Tracked and optimized behavioral patterns across €70,000+ in Facebook ad spend, driving €350,000 in revenue and 60,000+ book sales in the Romanian market.
• Applied emotional and engagement pattern recognition to grow the most popular Romanian book blog to over 100,000 monthly readers and 15+ million total views.

Mar 2010 – Dec 2016 · 6 yrs 9 mos · Ploiești · Remote

• Tracked user intent patterns across affiliate networks (Google Ads, Media.net, Chitika, Infolinks) to grow a portfolio of coupon and promo websites targeting U.S. audiences, generating €150,000+ in affiliate revenue.
• Identified undervalued digital assets through domain pattern analysis—purchasing, developing, and flipping domain names for maximum ROI.
• Managed a content team (3–4 internal, 1–2 external writers), optimizing workflow based on engagement signals and editorial performance.
• Engineered high-conversion link-building strategies by mapping behavioral and backlink patterns across competitors and niche sites.
• Used keyword trend signals and SEO intent patterns to drive organic traffic, leveraging tools like Google Search Console, Analytics, and Ahrefs.
• Continuously optimized on-page elements (meta, headers, internal links) by testing which structures best aligned with search engine behavior.
• Monitored algorithm shifts and evolving SEO dynamics to decode ranking signals and stay ahead of the curve.

Jan 2008 – Jun 2008 · 5 mos · Iaşi, România · On-site

• PHP, HTML, CSS, Symfony, Ext JS