Raghwendra kumar

Business Development Executive

Hyderabad, Telangana, India2 yrs 8 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Improved case resolution efficiency by 30%
  • Accelerated quote generation by 80%
  • Delivered AI-driven automation solutions
Stackforce AI infers this person is a Salesforce Developer specializing in automation and AI integration within the SaaS industry.

Contact

Skills

Core Skills

Salesforce AdministrationSalesforce Development

Other Skills

Salesforce CPQSalesforce LightningApexFlow automationAI integrationSOQLLWCChatGPTGemini APISalesforce.com DevelopmentFlow BuilderProcess BuilderSalesforce.comSalesforce Sales CloudJira Software

About

I'm a Salesforce Certified Professional with hands-on experience in Salesforce Administration, Development, and Business Analysis. With four Salesforce certifications under my belt, I've built a strong foundation in CRM solutions, automation, and process optimization that drives real business value. My expertise spans implementing scalable Salesforce solutions, integrating external applications, and enhancing customer experiences through automation and AI-powered tools like Agentforce. Throughout my career, I've delivered measurable results - improving case resolution efficiency by 30% and accelerating quote generation by 80% through intelligent automation. I've worked on diverse, impactful projects including automating recruitment workflows, optimizing CPQ for complex pricing strategies, and streamlining service operations using Salesforce Service Cloud. My recent work involves embedding AI-driven automation using ChatGPT and Gemini API integrations to improve asset management and case resolution, directly contributing to securing major clients like Abbott, Novanta, and Amplify10. Passionate about leveraging technology to drive business efficiency, I continuously explore new Salesforce features, earning additional certifications and expanding my knowledge through Trailhead. My problem-solving approach, combined with my ability to analyze business needs and translate them into technical solutions, enables me to deliver tailored implementations that align with organizational goals. I'm seeking a challenging opportunity in a dynamic technical environment where I can contribute my skills in Apex, LWC, Flow automation, and AI integration, collaborate with innovative teams, and drive impactful digital transformation. Always eager to learn and grow, I strive to enhance my expertise while delivering high-quality solutions that empower businesses to succeed in the Salesforce ecosystem.

Experience

2 yrs 8 mos
Total Experience
2 yrs 8 mos
Average Tenure
2 yrs 8 mos
Current Experience

Cloudely, inc

2 roles

Salesforce Jr Business Analyst

Mar 2024Present · 2 yrs 2 mos · Hyderabad, Telangana, India · Remote

  • Architected and deployed scalable Salesforce solutions using Apex, triggers, Flow automation, and Lightning components, reducing manual processes and improving case resolution efficiency by 30%.
  • Developed AI-powered Agentforce agents integrated with ChatGPT and Gemini APIs to automate customer segmentation, support routing, and intelligent case assignment.
  • Performed large-scale data migrations and validation using SOQL/SOSL queries, ensuring data integrity and creating analytics-ready datasets for business intelligence reporting.
  • Built responsive user interfaces using Lightning Web Components (LWC) and Aura framework, improving user adoption across Sales and Service Cloud implementations.
  • Accelerated quote generation by 80% through Flow-based automation and CPQ configuration.
  • Delivered technical demonstrations to stakeholders, directly contributing to 3 successful client acquisitions (Abbott, Novanta, Amplify10).
Salesforce CPQSalesforce LightningApexFlow automationAI integrationSOQL+3

Salesforce Developer Intern

Aug 2023Feb 2024 · 6 mos · Hyderabad, Telangana, India · Remote

  • Designed and developed 3 end-to-end Salesforce applications using LWC, Apex classes, Flow Builder, and Process Builder.
  • Configured enterprise-grade security architecture including profiles, permission sets, OWD settings, role hierarchies, and Apex managed sharing to ensure compliant data access controls.
  • Implemented Salesforce CPQ for automated bundle pricing, discount management, and quote generation.
  • Created comprehensive reports, dashboards, and knowledge articles to drive user adoption and decision-making.
LWCSalesforce.com DevelopmentApexFlow BuilderProcess BuilderSalesforce Development

Aicte

Robotic Process Automation Intern

Jul 2022Sep 2022 · 2 mos · Virtual · Remote

  • Developed RPA bots using UiPath/Automation Anywhere to automate data extraction workflows, reducing manual effort by 50%.
  • Implemented web scraping solutions to extract data from websites and internal systems for operational analytics.

Education

St.Peter's Engineering College

Bachelor of Technology - BTech — Computer Science

Aug 2019Jul 2023

New Chaitanya Junior College

Intermediate(10+2) — MPC

Jun 2017May 2018

Kendriya Vidyalaya

SSC (10th)

Apr 2015May 2016

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