Rene Acosta

Software Engineer

Austin, Texas, United States16 yrs 3 mos experience

Highly Stable

Key Highlights

Led customer success teams at two unicorn startups.
Expert in website accessibility remediation using jQuery.
Achieved over 85% CSAT through effective training programs.

Stackforce AI infers this person is a Full-Stack Software Engineer with a strong background in Customer Success and Accessibility.

Contact

Skills

Core Skills

Web ApplicationsAccessibilityCustomer SuccessTrainingCommunicationCustomer SupportOnboarding

Other Skills

jQuerySoftware TroubleshootingProject ManagementInterpersonal SkillsTroubleshootingProblem SolvingWritten CommunicationCustomer SatisfactionCustomer ServiceOnline SupportTailwind CSSJSONSQL Database AdministrationREST APIPostgreSQL

About

Hey there! I’m a Full-Stack Software Engineer with a background in customer success. I’ve had the chance to build and lead customer success teams at two tech startups (both of which reached unicorn status) and to collaborate with different teams to enhance our products and services while ensuring customer satisfaction. After completing Flatiron School’s software engineering bootcamp, I’m now equipped with a solid technical foundation and a passion for solving problems through code. Currently, I’m working in a contract role remediating websites to meet accessibility standards using jQuery, ensuring they’re inclusive and user-friendly for all. I’m excited to work on solutions that simplify life for users and create a memorable impact. Always excited to connect and chat about new opportunities!

Experience

Blueprint

2 roles

Application Developer

Feb 2026 – Present · 2 mos

Software Engineer

Jun 2025 – Feb 2026 · 8 mos

Audioeye

Implementation Developer

Nov 2024 – Feb 2026 · 1 yr 3 mos · Remote

Remediate websites to meet accessibility standards using jQuery, ensuring compliance with WCAG guidelines and creating inclusive experiences for all users. Collaborate with teams to identify and resolve accessibility issues, improving usability and functionality across platforms.

jQueryWeb ApplicationsAccessibility

Guideline

3 roles

Customer Success Specialist

Dec 2022 – Dec 2023 · 1 yr

Ensured team confidence and preparedness of 50+ CS reps on pricing updates through a comprehensive training program
Helped retain team CSAT over 85% CSAT month over month through comprehensive QA assessments and feedback of individual cases, leading industry averages
Increased operational efficiency by 20% through process and internal software updates

Software TroubleshootingCommunicationTrainingProject ManagementCustomer SupportInterpersonal Skills+4

Senior Account Coordinator

Promoted

Dec 2021 – Dec 2022 · 1 yr

Increased team CSAT by 4% through product improvement recommendations and support
Saw a 30% reduction in inbound issues resulting from the creation and updating of 40 public-facing knowledge base articles
Increased team size by more than 80% after interviewing and providing feedback on nearly 50 candidates

CommunicationInterpersonal SkillsTroubleshootingWritten CommunicationCustomer Success

Account Coordinator

Nov 2020 – Dec 2021 · 1 yr 1 mo

Maintained a consistent position in the top 1% of representatives by excelling in key performance indicators such as CSAT, first response time, and time to resolution.
Starting as the second member of the team, instrumental in the growth and expansion of the team through direct peer training and support and the creation of SOPs

Customer SatisfactionCommunicationCustomer SupportInterpersonal SkillsTroubleshootingCustomer Service+2

Qualia

4 roles

Customer Success Enablement

Mar 2020 – Nov 2020 · 8 mos

Provide ancillary training and support to all members of the Customer Success team, including CS reps, CS managers, Onboarding Specialists, and Account Directors. Train all new hires and administer continuous training initiatives to current team members. Implement new internal processes and procedures to encourage efficiency within the team and to help improve CSAT/NPS scores.

CommunicationInterpersonal SkillsTroubleshootingWritten CommunicationCustomer SuccessTraining

Learning And Development Specialist

Oct 2019 – Mar 2020 · 5 mos

Administer training events and conducted new hire orientation and onboarding for the entire organization. Partnered with key stakeholders to understand training needs, and designed curricula and lesson plans pursuant to company-wide goals.

CommunicationInterpersonal SkillsTroubleshootingWritten CommunicationTraining

Enterprise Onboarding Specialist

Oct 2018 – Oct 2019 · 1 yr

Oversee successful implementation of software and products offered to dozens of enterprise customers. Created processes and procedures to help scale the onboarding team. Successfully onboarded accounts with combined ARR near $2M.

CommunicationInterpersonal SkillsTroubleshootingOnline SupportWritten CommunicationCustomer Success+1

Customer Success Specialist

Apr 2018 – Oct 2018 · 6 mos

Intake and relay customer requests/issues to appropriate stakeholders and provide customers additional training and support on purchased products and services offered to ensure satisfaction and reduce churn.

CommunicationInterpersonal SkillsTroubleshootingOnline SupportWritten CommunicationCustomer Support