Luciano Silva

Software Engineer

Blumenau, Santa Catarina, Brazil11 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in frontend development with React and NextJS.
Led significant UX/UI modernization projects.
Strong background in incident management and technical support.

Stackforce AI infers this person is a SaaS-focused frontend developer with strong UX/UI design capabilities.

Contact

Skills

Core Skills

Node.jsReactjsUser Experience (ux)User Interface DesignIncident ManagementData Analysis

Other Skills

Tailwind CSSSoftware InfrastructureFigma (Software)Mobile DesignInformation ArchitectureDesign StandardsDesign ToolsUsability TestingMobile ApplicationsMiroDesign PrinciplesDatadogAmerican EnglishWindows ServerMicrosoft SQL Server

About

👨‍💻 Product designer focused on crafting software experiences, craft dynamic web experiences that leave a lasting impression, check about me and my portfolio at https://lucianosilva.me 💡 Always on the lookout for emerging technologies, I have tried everything, and today I am strongly involved in design and user experience for digital products and web development as my focus of study. 🌍 I have had the privilege of contributing to impactful projects both in Brazil and abroad, improving and enhancing the user experience. 🔨 Currently, my focus lies in frontend development, leveraging the power of React, ReactNative, and NextJS to create cutting-edge web applications. Let's build the future together!

Experience

11 yrs 10 mos

Total Experience

5 yrs 11 mos

Average Tenure

10 yrs 5 mos

Current Experience

Ambev tech

5 roles

Software Developer

Mar 2026 – Present · 2 mos

Node.jsReactJSTailwind CSSSoftware Infrastructure

Mid-Level Product Designer

Promoted

Mar 2021 – Mar 2026 · 5 yrs

Data-Driven Strategy: Led the legacy code decommissioning plan using Clarity and Datadog analytics to identify and remove technical debt.
Design System Ops: Actively contributed to the continuous evolution of the internal Design System (DS Celebration), ensuring consistency across Web and Mobile.
UX/UI Modernization: Spearheaded the refactoring of WMS applications, implementing modern interface standards and strict accessibility guidelines.
Continuous Improvement: Established new analytics and design benchmarks to drive the product roadmap.

Figma (Software)Mobile DesignInformation ArchitectureDesign StandardsDesign ToolsUsability Testing+6

Senior Technical Support Analyst

Promoted

Oct 2020 – Mar 2022 · 1 yr 5 mos

Critical Operations: Led support for high-criticality WMS and PromaX systems (AbInBev LatAm), ensuring continuous billing and loading operations.
Business Continuity: Engineered immediate workarounds to prevent production line and loading stoppages during critical incidents.
Advanced Diagnostics: Conducted deep-dive root cause analysis via SQL Server to resolve complex failures.
Knowledge Management: Authored technical documentation and instructional guides for recurring issues to reduce MTTR (Mean Time to Repair).
Dev Collaboration: Managed technical backlogs via Azure DevOps, driving permanent fixes for system stability.

DatadogIncident ManagementAmerican EnglishWindows ServerMicrosoft SQL ServerMicrosoft Excel+3

Mid-Level Technical Support Analyst

Promoted

Nov 2018 – Oct 2020 · 1 yr 11 mos

System Support & Maintenance: Managed the PromaX and WMS systems, ensuring stability in billing processes and product loading across distribution centers in Brazil and Latin America.
Incident Resolution: Handled low to high-complexity incidents via ServiceNow, providing end-user support and maintaining operational uptime.
Data Analysis & Debugging: Performed advanced data analysis and log investigation using SQL Server and MongoDB, creating scripts to identify and resolve root causes.
Monitoring & Alerts: Proactively tracked system health using PINPOINT/Datadog dashboards to prevent critical failures.
Cross-Functional Collaboration: Created and managed Jira tickets, working closely with the Development team to implement fixes and improvements.
Transport Logistics: Supported the UNIDOCS system, resolving issues related to transportation document issuance.

DatadogIncident ManagementAmerican EnglishWindows ServerMicrosoft SQL ServerMicrosoft Excel+2

Entry Level Technical Support Analyst

Nov 2015 – Oct 2018 · 2 yrs 11 mos

Provided support and maintenance for AmBev’s WMS, the core system responsible for product loading in Distribution Centers across Brazil and parts of Latin America, ensuring operational continuity through technical analysis and user assistance.
Key activities:
End-user support and incident resolution via ServiceNow (low to high complexity)
Data analysis, SQL scripting, and log investigation using SQL Server
Real-time system monitoring and alert tracking via PINPOINT dashboards

Windows ServerMicrosoft SQL ServerServiceNowITIL

Linx s.a.

Entry Level Technical Support Analyst

May 2014 – Oct 2015 · 1 yr 5 mos · Blumenau e Região, Brasil

Provided end-user support, issue analysis, and technical assistance focused on documentation, testing, and forwarding cases to the Development team.
Log analysis and issue simulation using PostgreSQL queries via CMD
Handled support requests via chat and phone, with proper issue documentation

Microsoft SQL ServerMicrosoft ExcelPostgreSQL

T-systems

Technical Support Analyst

Jun 2013 – Feb 2014 · 8 mos · Blumenau e Região, Brasil

Provided support and maintenance for Volkswagen’s FIS and LINCS systems, responsible for production planning and JIT parts supply. Activities included real-time system monitoring, log analysis, incident management, and database maintenance on IBM DB2 and MS SQL Server.
Real-time monitoring and incident analysis on critical systems (CS3/AIX, RVSJIT+Framework).
Database operations (Select, Insert, Update, Delete, Import/Export, Backup/Restore).
SLA- and ITIL-compliant support, with communication across national and international teams.

American EnglishWindows ServerMicrosoft SQL ServerMicrosoft Excel