Jul 2023 – Jun 2024 · 11 mos

• Responsible for managing client relationships, driving product strategy, and leading high-performing teams to consistently deliver high-impact outcomes
• Drove product strategy - making structured trade-offs between scale, security, and customer experience to support sustainable growth.
• Assessed B2B vs. B2C GTM models and selected approach based on customer acquisition dynamics, and long-term unit economics
• Partnered closely with engineering on architecture decisions, balancing scalability, reliability, and time-to-market across distributed systems.
• Influenced resource allocation across competing priorities by creating shared goals, providing data-backed evidence and orchestrating trade-offs.
• Led a $2M healthcare charter, managing delivery of data-driven platforms in regulated environments with HIPPA and HITECH laws. Managed a team of 30+ resources achieving 100% on-time delivery, reducing defect rate by 90%
• Conducted 80% of interviews for TPM and Sr. TPM roles, significantly enhancing talent acquisition and contributing to team growth
• Built PM training pipeline, scaling product ownership capacity within delivery teams.
• Mentored engineers, guiding them towards successful career paths and promotions

Feb 2020 – Jun 2023 · 3 yrs 4 mos

• Led technical teams, drove technical strategy, and ensured seamless alignment between technology solutions and business goals. Took on a product management role to productize a concept, defining the roadmap and launching a successful Beta version.
• Conducted comprehensive market and competitor analysis, defined business requirements, created the MVP, and developed a strategic product roadmap, driving the successful Beta launch of Highlight, a tool to easily recall meeting minutes
• Delivery Manager for the transformation of a decade-old monolith system into a modular microservices architecture leading to 87% reduction in build times thereby, achieving enhanced scalability and system performance
• Led the modernization of a legacy database system by overseeing the migration from Sybase to Postgres, improving system reliability and reducing operational overhead. Improved milestone compliance by 85%, enhancing project predictability and on-time delivery
• Led cross-functional teams in Agile/Scrum settings, driving iterative delivery and rapid feedback loops for SaaS products
• Partnered with engineering leads to prioritize backlogs, refine user stories, and deliver value in 2-week sprints.

Oct 2018 – Jan 2020 · 1 yr 3 mos · Naperville, Illinois, United States

• Managed end-to-end deliveries of high-visibility enterprise software projects across banking, retail, and automotive sectors, with budgets ranging from $2M to $12M. Demonstrated expertise in leading teams, launching first-time products, and delivering complex software solutions while fostering strong customer relationships to ensure long-term partnerships and loyalty.
• Implemented allocation, replenishment, and order management systems for omni-channel retailers including Guess, Caleres, and FootLocker
• Built high-performance teams from the ground up for acquired companies - Aurea, Quantum Retail and Jive, ensuring seamless product development and timely feature releases
• Built strong customer relationships to facilitate a positive and productive long-term relationship to ensure customer loyalty. Ensured Customer Success for 19+ key clients with ARR $10.3M
• Led a global cross-functional team of international resources across various time zones
• Took on the role of Customer Success Manager for 8 months, managing a portfolio of 19+ key clients, including global brands like American Express, Apple, Yahoo, Dell, American Airlines, and Ford, generating an Annual Recurring Revenue (ARR) of $10.3M.

Aug 2012 – Apr 2018 · 5 yrs 8 mos · Dearborn, Michigan, United States

• Enabled digital retail innovations at FordDirect, bridging online/offline dealership experiences for Ford & Lincoln customers.
• Managed strategic client relations onsite in Dearborn, MI while overseeing an offshore development team to ensure seamless project execution
• Successfully extended the US Inventory tool to Canada, navigating unique marketing regulations within budget, earning client acclaim
• Drove a 14% increase in lead conversion by implementing web-based analytics tools and establishing an A/B testing platform to guide targeted site improvements
• Optimized the vehicle launch process in collaboration with technical leads, cutting upfront setup costs and reducing brand maintenance by 28%
• Delivered a next-generation, SEO-optimized, high-performance Ford Inventory tool with enhanced search capabilities and rich site content.

Jun 2009 – Jul 2012 · 3 yrs 1 mo

• Led end-to-end project planning, technical delivery, and code quality assurance, including establishing detailed plans, managing releases, and prioritizing issues. Successfully managed risks, resource allocations, and stakeholder communication to drive seamless execution and impactful results
• Collaborated with stakeholders to drive a multi-phase delivery model, leveraging highly iterative Fast Cycle Time (FCT) releases with weekly client demos and feedback to ensure alignment and adaptability.
• Fostered a culture of collaboration by integrating tools like Confluence WIKI, JIRA, Hudson, and Microsoft Project for efficient project planning, tracking, and communication
• Transformed the delivery model to align with company strategy, successfully utilizing DevFactory’s outsourced vendor model to meet customer commitments and enhance scalability
• Demonstrated agility and leadership by seamlessly taking over the Ford Dealer Sites project with just 1 week of ramp-up, ensuring uninterrupted progress
• Delivered a $100,000 Site Refresh feature within 2 months, showcasing extraordinary dedication and strategic execution under tight deadlines

Jan 2008 – May 2009 · 1 yr 4 mos

• Development and Delivery Management for automotive retail client Daimler Chrysler’s Dealer sites account.
• Single-handedly managed releases and delivery for the project sub-contracted to external vendors in India including an off-shore delivery team in China.
• Responsible for 7 successful releases over a period of 9 months

Jul 2006 – Dec 2007 · 1 yr 5 mos

• Successfully delivered two projects in parallel for Ford – Personalization and Showroom, as a Technical Manager.
• Team Lead for "Bold Refresh" - an extensive site redesign for Ford Build and Price tool. Overcame numerous challenges due to late customer requirements and scope and led to a timely coordinated launch, positively lifting Ford’s JD Power scores.

Jul 2005 – Jun 2006 · 11 mos

• Successfully completed "Trilogy University 2005" which is a corporate boot camp featured in a Harvard Business Review article in 2001.
• UI Engineer for Ford Retail Applications Suite. Contributed to various site enhancements using various web-based UI technologies like Flash, ActionScript, JavaScript, JSP, CSS etc.
• Added the support for RSS feeds in the website for the users to subscribe to the RSS feed for latest incentives being offered by Ford
• Worked on implementing a Payment Estimator that would help user calculate monthly installments for the selected/built vehicle. The variable factors were the interest rate, term of interest, initial down payment.