Veer Vikram Raj

DevOps Engineer

India6 yrs 8 mos experience

Key Highlights

Expert in Identity and Access Management with Okta.
Proven track record in automating manual processes.
Strong background in SaaS operations and governance.

Stackforce AI infers this person is a SaaS IAM Engineer with strong automation capabilities.

Contact

Skills

Core Skills

Identity And Access Management (iam)Saas AdministrationNo-code Automation

Other Skills

Okta AdministrationZapierGoogle WorkspaceSlackMiro Collaboration PlatformZoomMicrosoft Power AutomateIT EscalationAudio ConferencingImplementation ExperienceTechnical SpecsBusiness AnalysisBusiness Systems AnalysisBusiness StrategyIT Operations

About

🔐 IAM & SaaS Engineer with 6+ years specialising in Identity & Access Management, Okta administration, SaaS operations, and no-code automation. Currently @Zapier, building IAM infrastructure across access governance, SCIM provisioning, Okta OIG workflows, and automations that reduce manual overhead and strengthen security posture. 💻My career across IBM, Better.com, CrowdStrike, and Zapier has been a deliberate progression from IT operations and incident management into enterprise SaaS administration and IAM engineering, each step adding a deeper layer of identity and automation expertise. 💡 What drives me: finding the manual process that shouldn't exist and automating it. If something is being done by hand when it shouldn't be, I want to fix it. 📜 ITIL4 certified · Okta · Zapier Workflows · Google Workspace · Jira · Asana 🌍 Beyond the screen, a traveller and explorer at heart. Global Mindset!

Experience

6 yrs 8 mos

Total Experience

1 yr 11 mos

Average Tenure

10 mos

Current Experience

Zapier

IT Systems Engineer

Jul 2025 – Present · 10 mos · Bengaluru, Karnataka, India · Remote

Working at the intersection of Identity & Access Management, SaaS operations, and no-code automation.
Standardised access requests by migrating 6+ apps to Okta OIG Request Workflows
Completed 10 security reviews in ~2 months to strengthen SOC readiness documentation and ownership
Restructured Okta to improve scalability and better reflect how the organisation operates
Built and validated SCIM provisioning to improve reliability and reduce ops overhead
Partnered with HR Ops to build a Zapier Agent that prevents double-booked scheduling
Automated internal visibility: Slack OOO + PTO approvals → Google Calendar sync
Role:
Administer Okta as the primary IdP — SSO, SAML, SWA, SCIM, and full user access lifecycle
Manage SaaS platforms including Google Workspace and Slack at an enterprise level
Build Okta Workflows and Zapier automations to eliminate manual processes and scale IT operations
Collaborate with Security and Governance teams on IAM compliance and SOC readiness
Handle access governance and change management across a globally distributed remote workforce

Okta AdministrationZapierGoogle WorkspaceSlackIdentity and Access Management (IAM)SaaS Administration

Crowdstrike

2 roles

Collaboration & Tools Engineer

Feb 2025 – Jul 2025 · 5 mos · Pune, Maharashtra, India · Remote

Okta AdministrationSaaS AdministrationIdentity and Access Management (IAM)

Information Technology System Administrator

Dec 2022 – Feb 2025 · 2 yrs 2 mos · Pune, Maharashtra, India · Remote

Projects:
Drafted Miro External Sharing policy to enable external sharing with partners
with supervision and security first approach.
Developed Kudos Workflow to accept User input kudos-motivation messages
via Slack workflow and post in organisation-wide Kudos celebration channel in
Slack,
Developed Slack Automation to block legacy incoming webhooks and Auto-approve Slack Apps with Incoming Webhooks scope leverage Slack Automation Rule.
Role:
Manage changes, integration, and lifecycle of organization-wide applications like
Miro, Asana, DocuSign, Google Workspace, Slack, Simpplr, Okta, and Box.
Manage Slack - Grid, Workspaces, Workflows, App Request and policy, Slack Connection with External Parties, Retention Policy, UAT early release in Sandbox.
Handling US EMEA and APJ regions requests and incident escalations for our App
bucket.
Streamline processes and incorporate new technologies, version releases
ensuring best practices for seamless enduser experience.
Establish, manage, and support integrations for the App bucket to enhance their
functionality.
Provide comprehensive technical support for day-to-day operations.
Collaborate with internal teams, including Governance, Architecture, and
Information Security, to ensure compliance and security measures are met.
Offer Change Management support for all designated SaaS applications, including
release notes, internal communications, and post-implementation assistance.

Okta AdministrationMiro Collaboration PlatformSaaS Administration

Better

2 roles

Senior IT Support & Lifecycle Management Technician

Promoted

Jul 2022 – Nov 2022 · 4 mos

Projects:
Developed Proof of Concept - Self-Service MFA reset method using Slack Webhook,
Workflow, Power Automate and Zapier.
Successfully got Zoom & Polycom Conference Rooms integrated and operational at India Office.
Successfully created and implemented batch files to semi automate Support team
troubleshooting processes.
Successfully collaborated with INFRA to deploy troubleshooter on
machine startup to clean app specific caches.
Role:
Initiate, plan and Execute projects with agile approach to ensure
improvement and introduce faster ways to achieve SLA.
Collab with SaaS, INFRA, Network, Groups to streamline processes.
Identity Access Management via Okta - SAML, SWA and various vendor
portals.
Mitigate Escalated Incidents and handle Service Requests ensuring
100% SLA in Windows and macOS environment per business case.
Manage device enrollment, management, lifecycle via SCCM and Jamf
Ensure smooth Onboarding and Offboarding processes.
Develop and document knowledge base in Confluence to streamline
processes
Configured hardware, devices and software to set up workstations for
new and existing employees.
Setup and Maintain AV systems, Zoom and Polycom office wide.
Conduct regular knowledge transfers as when required to bridge gaps.

Okta AdministrationZoomIdentity and Access Management (IAM)

IT Support and Lifecycle Management Technician.

Jul 2021 – Jul 2022 · 1 yr

Projects:
Collaborate with SaaS for Keeper Password Manager Application
Testing.
Extended Support to SaaS for Organization wide Keeper Password
Manager roll out.
Develop Workflows for Self Service option on IT Slack channel to
streamline process and quick assist to users.
Roles and Responsibilities:
Troubleshot and diagnosed problems to accurately resolve wide range
of technical issues on Windows and macOS environment.
Assisted end user via Jira, Email and Slack.
Aid System Administrators on process improvement as contributor on
several projects.
Broke down and evaluated user problems, using test scripts, personal
expertise and probing questions on TeamViewer.
Access provision via vendor portals.

Okta AdministrationSaaS AdministrationIdentity and Access Management (IAM)

Ibm

Technical Analyst

Aug 2019 – Jul 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

Assist SME to ensure smooth work flow managing team members on active queue to meet SLA.
Liaison Command Center and Resolver group on major outages.
Look in to IVR for major outages.
Mitigate escalations and new requests or incidents on ServiceNow.
Develop and edit Knowledge Base article for Process Improvement.
Bridge between Client and Resolver Groups.
Provide L1 technical support over calls and chats to clients globally.
Troubleshoot hardware issues on desktops, laptops, docking stations.
Troubleshoot Windows Application and VPN issues.
.

IT EscalationAudio Conferencing