M. Alan Winters

CEO

Lees Summit, Missouri, United States27 yrs 10 mos experience
Highly Stable

Key Highlights

  • Over 25 years of experience in global operations.
  • Expert in data privacy and compliance leadership.
  • Proven track record in transforming organizational culture.
Stackforce AI infers this person is a leader in Data Privacy and Compliance within the BPO and Financial Services sectors.

Contact

LinkedIn

Skills

Core Skills

Leadership

Other Skills

Employee EngagementManagementProcess ImprovementOutsourcingVendor ManagementBusiness Process ImprovementCustomer ExperienceProgram ManagementBudgetsCall CentersStrategic PlanningBusiness DevelopmentAccount ManagementOperations ManagementHealthcare

About

A senior level executive with over 25 years serving leading global Fortune 500 corporations representing four diverse industries. Strong track record for turning around poor performing operations into highly effective, best in class organizations. Extensive background in managing sizable revenue and expense budgets and leading large workforces in driving culture change to customer focus work groups. Adept at managing high volume transactions with maximum quality and reliability. Accomplished relationship manager with both internal and external customers. Currently hold the CAO position at Teleperformance Group responsible for People, Process and Culture. I have direct responsibility for HR, Learning and Development, Processes, Shared Services, Compliance, Privacy and Security. Previous Experience - Held key senior operational roles within Financial Services, Health Care, Telecommunications, Retail and the BPO sectors - Developed Customer Experience programs and outsourcing models to drive both customer satisfaction and efficiency. - Managed global workforce of over 13,000 FTE's in 7 different countries - Directly managed the following functions: Customer Service, Collections, Client Relations, Compliance, Billing, Sales, Learning and Development, HR, Security, IT and Global Privacy processes. -

Experience

27 yrs 10 mos
Total Experience
4 yrs 5 mos
Average Tenure
6 mos
Current Experience

Tp

5 roles

Global Chief Privacy and Data Ethics Officer

Promoted

Oct 2025 – Present · 6 mos

  • Lead the global strategy for data privacy, compliance, and ethical AI use at TP.
  • Shape governance frameworks and strengthen data stewardship practices across the organization.
  • Guide TP through the evolving landscape of data protection and AI ethics responsibility.
  • Oversee Global Audit, Risk and Incident Response, Global Privacy, Governance, and Compliance initiatives.

Chief Administrative and People Officer

Sep 2018 – Aug 2020 · 1 yr 11 mos

  • Responsible for the following global functions: Group HR/People and Culture , Learning and Development, Lean Six Sigma and Operational Improvement, Global Compliance, Data Privacy and Security.

Chief People Officer and Deputy Chief Compliance Officer

May 2018 – Oct 2025 · 7 yrs 5 mos

Employee EngagementLeadership

Deputy Chief Compliance Officer and Chief Privacy Officer

Promoted

Apr 2015 – Sep 2018 · 3 yrs 5 mos

  • Developed and implemented the global privacy program for the group. This included the GDPR project to be fully implemented and compliance with the GDPR prior to May 25th. Also lead the group in attaining
  • BCR's to allow the group to transfer data globally meeting the EU cross boarder data transfer requirements.
  • Implemented an internal core compliance and security program to include, Incident Response ( investigates and handles all potential fraud and data breach issues ), Internal Audit ( audits internal functions for compliance to the program), Global Ethics Hotline ( a WB hotline to manage and investigation potential ethics issues ) and the Global Privacy Office ( the function that manages the global privacy program and policy).

Executive Vice President Banking & Financial Services - English World / Asia Pac Region

May 2013 – Apr 2015 · 1 yr 11 mos

  • Leading the Banking and Financial Services Vertical - English World / Asia Pac region for Teleperformance

Teleperformance group

Chief People Officer and Chief Diversity Officer

Aug 2020 – Oct 2025 · 5 yrs 2 mos · United States

Pacific pulmonary services

2 roles

Senior Vice President - Compliance and Innovation

Promoted

Nov 2009 – May 2013 · 3 yrs 6 mos

  • I am responsible for the following functions:
  • Corporate Compliance
  • Information Technology
  • Learning and Development
  • Communications
  • PMO
  • Sales Force Implementation and Adoption
  • Business Transformation and Process
Employee EngagementLeadership

Sr. Vice President Enterprise Operations

Nov 2009 – Nov 2012 · 3 yrs

  • Responsible for:
  • Revenue Cycle Management
  • Information Technology and Innovation
  • Customer/Patient Care
  • Learning and Development

Citibank

Senior Vice President Card Member Services

Oct 2006 – Nov 2009 · 3 yrs 1 mo

  • Lead the US Cards Customer Care team. Responsible for both US Care Center Operations and all Global Near Shore and Off Shore operations in India, Philippines, Guatemala, Costa Rica, Puerto Rico and Mexico.

The winters group

President

Jan 2006 – Jan 2006 · 0 mo

Express scripts

Vice President, Patient Care

Oct 2003 – Oct 2005 · 2 yrs

Marin credit card services

VP Care

Jan 2000 – Jan 2001 · 1 yr

Sprint

Vice President Customer Care

Jul 1999 – Oct 2005 · 6 yrs 3 mos

  • Lead the Customer Care team for Sprint PCS (Now Sprint). Managed an organization of over 13,000 representatives in both the US and Off Shore Operations.
  • Responsible for Learning and Development for the organization.

Williams sonoma

Concept Manager

Jan 1995 – Jan 1997 · 2 yrs

Education

Washington University in St. Louis - Olin Business School

MBA — Business

Jan 2005 – Jan 2006

UNLV Lee Business School

BS — Managment

Jan 1981 – Jan 1989

peter skene ogden senior secondary school

High School — High School/Secondary Diploma Programs

Jan 1980 – Jan 1983

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