Puja Kalra

Associate Partner

Pune, Maharashtra, India20 yrs 4 mos experience

Highly Stable

Key Highlights

19+ years of experience in technical and management roles.
Expertise in Agile methodologies and project management.
Strong problem-solving and people management skills.

Stackforce AI infers this person is a seasoned leader in Telecommunications and Software Development with a focus on Agile methodologies.

Contact

Skills

Core Skills

Project ManagementProduct OwnerDatabase AdministrationTechnical Leadership

Other Skills

Technical Project ManagementAgile MethodologyCustomer EngagementSoftware Release ManagementCommunication SkillsAutomation Framework DevelopmentUnified CommunicationDB Installation and UpgradePerformance TuningCustomer Escalation SupportFast Future FundamentalsProduct ManagementAgile MethodologiesInformixShell Scripting

About

Highly motivated leader with 19+ years of experience in different technical and management roles including Senior Technical Leader, Customer Escalation Manager and Product Owner (scrum) with a positive attitude, strong problem solving and excellent people management skills. Proficiency in telecom and collaboration software development. Areas of expertise ~ Project Management ~ Customer Escalation Support ~ Handling Global Teams ~ Agile Methodology ~ Product Owner ~ Software Release Mgmt. ~ Database Administration ~ Automation and Framework Expert ~ Core Java & Python

Experience

20 yrs 4 mos

Total Experience

13 yrs 6 mos

Average Tenure

6 yrs 10 mos

Current Experience

Boston scientific

3 roles

Associate Director

Promoted

Feb 2026 – Present · 3 mos

Sr. Manager R&D

Promoted

Mar 2022 – Feb 2026 · 3 yrs 11 mos

Manager R&D (software)

Jul 2019 – Mar 2022 · 2 yrs 8 mos

Aricent

4 roles

Senior Engineering Project Manager

Promoted

Jan 2019 – Jul 2019 · 6 mos

Manager Technical

Jun 2015 – Jan 2019 · 3 yrs 7 mos

Responsibilities include:
Technical Project Manager responsible for Planning, execution, tracking & delivery of high quality Software Releases
As a Product Owner managing Backlog, UI mock-ups, managing scope within Agile Releases and Agile Ceremonies
Customer Engagement for Business Support and New solution development by providing business proposals
To work collaboratively with partners to achieve project objectives, milestones and deliverables while ensuring the implementation of high quality solutions / projects that support organizational goals and objectives.
Maintaining product and other external documentation
Handling critical customer accounts by providing escalation support for sustenance releases
Excellent communication skills
Experience in Unified Communication product line over virtualized environment, computer networking, automation scripts and development of automation frameworks from scratch
Ability to perform multiple tasks ranging from project and escalation management to coaching the team members and providing consultancy to customer for best practices
Visiting customer site for proactive support, business proposals and handling sentiments

Technical Project ManagementAgile MethodologyCustomer EngagementSoftware Release ManagementCommunication SkillsAutomation Framework Development+2

Sr. Technical Leader

Jan 2014 – Jun 2015 · 1 yr 5 mos

Responsibilities Includes:
As a Technical Leader, Supervising a team of 6 members and providing DBA support which includes
DB installation and upgrade. Scaling and implementation/management of ER (Enterprise Replication) for High Availability (HA) as well as load sharing.
Tune databases (I/O and SQL) and system for peak performance, also implemented table partitioning to improve performance and data management.
Implemented database Upgrade and rollback mechanism (using python scripts).
Supporting critical customer escalations on DB and its resolution.
Point of Contact to discuss any issue and future roadmap with IBM team
Domain:
Unified Communication