Jan 2023 – Dec 2025 · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• Redesigned the B2B lead-to-delivery flow by addressing friction in forecasting, lead gen, and order conversion, improving conversion timelines by 𝟸̲𝟻̲%.
• Built a prospecting platform MVP using APIs (Volza, Dollar Business, IndiaMart) to identify and auto-prioritise leads, increasing qualified lead discovery by 𝟹̲𝚇̲ and meeting conversion by 𝟹̲𝟾̲%.
• Partnered with Finance to embed credit risk scoring into workflows, increasing high-value order approvals by 𝟹̲𝟸̲% and reducing defaults.
• Digitised pricing workflows for dynamic quote generation based on buyer segments, inventory, and logistics, cutting turnaround time by 𝟺̲𝟶̲%.
• Created post-sales feedback loops with Support, enabling reorder journey enhancements that led to a 𝟷̲𝟻̲% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐫𝐞𝐩𝐞𝐚𝐭 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞𝐬.
• Developed a real-time Tableau dashboard for multi-team funnel visibility, reducing review time by 𝟺̲𝟶̲%, accelerating decision-making by 𝟹̲𝟻̲%, and flagging shipment risks 𝟻̲𝟶̲% 𝐟𝐚𝐬𝐭𝐞𝐫.
• Led UX overhaul for CRM and ops tools by consolidating spreadsheets into a unified command center, driving 𝟼̲𝟶̲% 𝐭𝐨𝐨𝐥 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧, 𝟺̲𝟻̲% 𝐡𝐢𝐠𝐡𝐞𝐫 𝐝𝐚𝐭𝐚 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲, 𝐚𝐧𝐝 𝟹̲𝟻̲% 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐠𝐚𝐢𝐧𝐬.

May 2022 – Sep 2022 · 4 mos · Exeter, England, United Kingdom · On-site

• Analysed 1,000+ support tickets to improve issue resolution workflows, grew B2C satisfaction by 𝟹̲𝟶̲%.
• Worked with engineering and design teams to fix self-service content and highlight UX pain points; reduced resolution time by 𝟷̲𝟾̲%.