Ian Brown

Operations Associate

Mansfield, Louisiana, United States3 yrs 3 mos experience

Key Highlights

  • Expert in Windows and macOS administration.
  • Strong focus on client-centered problem solving.
  • Passionate about automation and security in IT.
Stackforce AI infers this person is a skilled IT support professional with a focus on cloud technologies and client-centered solutions.

Contact

Skills

Core Skills

It SupportCloud ComputingCommunicationTeaching

Other Skills

Azure Entra IDGoogle WorkspaceMicrosoft AzureAmazon Web Services (AWS)Social MediaTeamworkInterpersonal CommunicationDesktop ComputersSoftware InstallationDocumentationInventory ManagementAtlassian SuiteMicrosoft TeamsDesktop Application SupportNetworking

About

Technology has always been more than a job for me — it’s a craft. In my Tier 2 IT role, I support Windows and macOS environments with a focus on thoughtful troubleshooting, endpoint management (Jamf and Intune), and delivering solutions that are both technically sound and human-centered. I’m motivated by continuous learning and by being the steady person others can rely on during high-pressure situations. As I continue developing toward systems and infrastructure roles, I’m especially interested in automation, security, and building resilient environments that scale. Outside of work, I’m a curious lifelong learner with a wide range of interests — because the best technologists never stop exploring.

Experience

3 yrs 3 mos
Total Experience
1 yr 9 mos
Average Tenure
1 yr 7 mos
Current Experience

Verint

2 roles

Specialist, Collaboration Centers Support

Apr 2025Present · 1 yr 1 mo · Remote

Sr. Coordinator, IT Support

Oct 2024Present · 1 yr 7 mos · Remote

Azure Entra IDGoogle WorkspaceIT Support

Cogito corp

IT Support Specialist

Feb 2023Dec 2024 · 1 yr 10 mos · Hybrid

Microsoft AzureAmazon Web Services (AWS)Cloud Computing

Middlesex community college

Student Representative

Sep 2022Dec 2024 · 2 yrs 3 mos

  • Trio Department student ambassador. Meets, greets, and assists prospective and current Trio participants. Provides office support to full-time Trio staff.
CommunicationSocial Media

Lowell community charter public school

Substitute Teacher

Sep 2021Dec 2021 · 3 mos · Lowell

TeamworkInterpersonal CommunicationTeaching

Education

Middlesex Community College

Undergrad — Computer Science

Jan 2021Jan 2024

Greater Lowell Technical School

High School Diploma

Sep 1995May 1999

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