Ian Brown — Operations Associate
Technology has always been more than a job for me — it’s a craft. In my Tier 2 IT role, I support Windows and macOS environments with a focus on thoughtful troubleshooting, endpoint management (Jamf and Intune), and delivering solutions that are both technically sound and human-centered. I’m motivated by continuous learning and by being the steady person others can rely on during high-pressure situations. As I continue developing toward systems and infrastructure roles, I’m especially interested in automation, security, and building resilient environments that scale. Outside of work, I’m a curious lifelong learner with a wide range of interests — because the best technologists never stop exploring.
Stackforce AI infers this person is a skilled IT support professional with a focus on cloud technologies and client-centered solutions.
Location: Mansfield, Louisiana, United States
Experience: 3 yrs 3 mos
Skills
- It Support
- Cloud Computing
- Communication
- Teaching
Career Highlights
- Expert in Windows and macOS administration.
- Strong focus on client-centered problem solving.
- Passionate about automation and security in IT.
Work Experience
Verint
Specialist, Collaboration Centers Support (1 yr 1 mo)
Sr. Coordinator, IT Support (1 yr 7 mos)
Cogito Corp
IT Support Specialist (1 yr 10 mos)
Middlesex Community College
Student Representative (2 yrs 3 mos)
Lowell Community Charter Public School
Substitute Teacher (3 mos)
Education
Undergrad at Middlesex Community College
High School Diploma at Greater Lowell Technical School